Customer Care Executive

5 days ago

Meerut, India Numismatic Coin Collections Private Limited Full time

**Objective**
A customer care executive is a professional responsible for communicating the how's and why's regarding service expectations within a company. These professionals perform a number of duties, including answering phones, responding to customer questions and assisting with customer issues. They are often responsible for front-facing duties that directly impact the customer's experience of an organisation.

**Key Activities**

1. conducting customer satisfaction surveys to understand what areas of the company's services need improvements
catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
3. dealing with customer issues and churning out an easy-to-follow solution
4. managing payment and delivery of customer orders
5. helping customers choose the right product for their requirements and budget
6. handling customer concerns and complaints in a timely manner
7. informing customers of upcoming promotions or deals
8. establishing a positive rapport with all clients and customers in person or via phone
9. forming reports based on customer satisfaction statistics and helping their team to develop new skills
10. fixing appointments based on the availability of customers and clients
11. interacting with customers to ensure they have a desirable and shareable experience

**Skills Required**:
**(Job Specific)**

1. Conflict Resolution
2. Inter Personal Skills
3. Multi tasking
4. Problem solving
5. Good communication skills
6. Good listener
7. Good relationship building
**Education**
Any graduation degree, business management degree is preferred.
**Experience**
1-2 years of experience in relevant field
**Position vacant** 1
**Job Location** Meerut
**Age 18** Above
**Gender** Male/ Female
**Ex. Salary** 7,000

**Salary**: ₹5,000.00 - ₹7,000.00 per month

Schedule:

- Fixed shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 7078048982

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