Sales & Operation Executive

1 day ago


Puducherry Puducherry, India SM Marketing Full time

**Job Summary**:
**Key Responsibilities**:
**1. Operations & Workflow Management**
- Oversee day-to-day operations across departments (Sales, Service, Coordination).
- Monitor project timelines, service calls, and target competed to ensure deadlines are met.
- Streamline processes to improve productivity and reduce delays.

**2. Team Supervision**
- Lead and motivate team members, assign tasks, and monitor performance.
- Conduct daily/weekly briefings to align goals.
- Ensure team members follow company policies and maintain professionalism.

**3. Coordination & Communication**
- Act as the bridge between Sales Executives, Service Engineers, Coordinators, and Management.
- Ensure smooth flow of information for customer orders, service requests, and internal requirements.
- Resolve operational issues promptly.

**4. Performance & Reporting**
- Track team performance against set targets and KPIs.
- Prepare daily/weekly/monthly operational reports for management review.
- Suggest improvements based on operational data.

**5. Customer Service Support**
- Assist in ensuring high levels of customer satisfaction through timely service delivery.
- Handle escalated customer issues and coordinate with relevant departments for resolution.

**Key Skills Required**:

- Strong leadership and people management skills.
- Excellent communication & coordination abilities.
- Good problem-solving and decision-making skills.
- Proficiency in MS Office and basic business software.
- Ability to work under pressure and manage multiple priorities.

Pay: Up to ₹15,000.00 per month



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