Customer Service Executive

4 days ago

Trichur, India IRISH EXPERT LLP Full time

**Job Role**

**Responsibilities**
- Resolves service problems by clarifying the customer's complaint.
- Handle customer inquiries related to refunds promptly and professionally.
- Determining the cause of the problem.
- Solution to solve the problem.
- Expediting correction or adjustment.
- Review refund requests and process them in accordance with company policies and procedures.
- Maintain open and transparent communication with clients throughout the grievance resolution process.
- Keep clients informed about the status of their concerns and provide realistic timelines for resolution.
- Should be able to handle Walk in client if required.
- Proactively engage with clients to gather feedback and identify opportunities for improvement.
- Maintain detailed records of client grievances, resolutions, and any corrective actions taken.
- Has to coordinate with other departments.
- Note: The principal responsibilities listed above are an illustrative list and not an exhaustive list. Additional responsibilities may be added from time to time depending on organizational requirements._

**Education**:Graduates

**Experience** : 3 years and above

Certifications and/or Licenses :Any Degree

**Salary**: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 3 years (required)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**

+91 9633088893

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