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Customer Service Executive

2 weeks ago

Trichur, India ASPIREJO HR SOLUTIONS LLP Full time

Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Requirements**:
1. Bachelor's Degree

2. Experience in Microsoft Office

3. Fluent English Communication

**Salary**: ₹20,000.00 per month

Schedule:

- Evening shift

Ability to commute/relocate:

- Thrissur, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**
+91 9633875472