Customer Support Executive

1 week ago

Chennai Tamil Nadu, India Auction Ghar Full time

**WE ARE HIRING FOR THE ROLE : CUSTOMER SUPPORT**

**LOCATION : EGMORE**

**SALARY RANGE : 15K -20**

**Key Responsibilities**:

- Identify and assess customers’ needs to achieve satisfaction.
- Provide accurate, valid, and complete information using the right tools and resources.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Document all interactions and maintain detailed records in the CRM system.
- Follow communication procedures, guidelines, and policies.
- Collaborate with other departments (e.g., Sales, Product, Technical Support) to resolve complex issues.
- Escalate unresolved issues to higher-level support or relevant departments as needed.
- Gather customer feedback and share insights to help improve the customer experience.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.

Pay: ₹15,000.00 - ₹20,000.00 per month

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