Customer Service

2 days ago

Madhapur Hyderabad Telangana, India Viveja IT Services Full time

**Job description**

Perks and Benefits Medical Insurancetwo-way cabquarterly Incentive Programrole Customer Serviceindustry Type BPO / Call Centrefunctional Area Customer Success, Service & Operationsemployment Type Role Category Customer Success, Service & Operations - Othereducationug : Any Graduatepg : Doctorate : Key Skillsbanking Collectiondata Anlalyticsbanking Processcustomer Serviceproblem Solvingsolution Deliveryleadership Skillspivot Tablecommunication Skillscustomer Supportexcel Csecalling Data Analysiscustomer Carecollections Processcsm**Roles and Responsibilities**:Manage **US** incoming phone calls **( Inbound )**
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
Maintaining a pleasant working environment for your team.
Excellent interpersonal and written and oral communication skills.
Ability to lead a team.
Knowledge of CRM systems.
Computer skills.
Knowledge of mediation and conflict resolution techniques is preferable.
**Perks and Benefits**

Role Customer Service

Industry Type BPO / Call Centre

Functional Area Customer Success, Service & Operations

Employment Type

Role Category Customer Success, Service & Operations - Other

Education

UG : Graduation Not Required

**Salary**: ₹23,000.00 - ₹55,000.00 per month

Schedule:

- Evening shift
- Night shift
- Rotational shift

Ability to commute/relocate:

- Madhapur, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

**Speak with the employer**

+91-XXXXXXXXXX

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