CRM Officer

1 week ago

Goa, India Skyleaf Consultants Full time

Responsibilities
Efficient In making OB calls preferably reactivation callings
Lead conversion skills
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive
communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints provide appropriate solutions and alternatives within the time limits;
follow up to ensure resolution Keep records of customer interactions, process customer accounts,
and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
Requirements
Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills

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