Guest Relations Executive

4 days ago

Pune Maharashtra, India Antheia Resorts Full time

**Company Information**:
Antheia is an intimate boutique resort at Pawna Lake, offering a unique escape from the hustle and bustle of city life. We are just 2.5 hours away from Mumbai, 1.5 hours from Pune and 45 mins from Lonavala. We are spread across 3 acres of area, have 3 types of accommodation and currently have 7 keys/ 9 rooms along with the banquet and restaurant facility.

Area: Pawna Lake/ Pawnna Nagar
Pin code: 410406

**Position Overview**: This position is required to represent brand "Antheia" by delivering exceptional guest experiences and deliver the service which will ensure 5-star reviews.

**Key Responsibilities**:
1. Ensure an exceptional guest experience from check-in to check-out.
2. Address guest inquiries/ concerns/ requests promptly.
3. Resolve guest complaints efficiently, turning negative experiences into positive outcomes.
4. Track guest preferences and special requests, delivering exceptional tailored services.
5. Foster long-term relationships with guests, promoting repeat stays and loyalty.
6. Maintain and update accurate guest records.
7. Ensure guests leave 5-star reviews on google/ OTA
8. Supervise cleanliness, orderliness, and hygiene in guest rooms, facilities, public areas.

**Educational Qualification**:Degree/ Diploma in Hospitality

**Experience In Years**:3 to 5 years

**Industry Experience**:Hospitality Industry

**Languages**:Fluent in English

**Skills & Personal Attributes**:
1. Excellent communication skills, Team leader & Team player
2. Proficient in MS Word/ MS Excel/Google Sheet/ Google Docs
3. Highly motivated & well groomed
4. Guest Centric Approach
5. Prior experience as Guests Relationship Executive

**Fixed Pay (Monthly)**: Rs. 22,000 - 28,000

**Variable Pay (Monthly)**:Not Applicable

**Accommodation**: Shared Accommodation Provided

**Meals**: Meals provided.

**Job Types**: Full-time, Permanent

Pay: ₹22,000.00 - ₹28,000.00 per month

**Benefits**:

- Food provided

Work Location: In person

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