Customer Service Representative

1 week ago

Gurugram Haryana, India Tutor Consortium Pvt Ltd Full time

We are looking for Customer Support Executive. As a Executive, your primary responsibility will entail solving problems that our customers encounter and you will continuously look for outstanding and exciting ways to improve their experience. In this role, you will provide support to ensure that issues are either resolved faster or flagged accordingly. One will contribute to consistently better and streamline the support systems by flagging patterns to always optimize for better customer experience.

**Responsibilities**:

- Act with integrity & think customer-first in every interaction
- Handle basic account and transaction related queries
- Ability to flex between phone & data channels
- Follow specified process guidelines to bring about resolution
- Build customer trust through their interaction
- Ability to meet hourly & daily productivity goals
- Leverage internal processes and resources to drive resolution
- Escalate appropriately taking support from relevant teams to resolve customer issues
- Recommend process improvements
- Engage & Educate customers so they’re able to leverage to the fullest
- Have excellent written and verbal communications
- Have good learning ability
- Be an active listener and deal well with objection
- Have strong customer orientation and ability to adapt/respond to different scenarios
- Be a team player, flexible and open to feedback
- Ability to multitask, prioritize, and manages time effectively
- Should be able to speak in English and Hindi
- Graduation (10+2+3) is Mandatory
- 0 - 2 years of work experience in a customer facing role
- Multilingual skills (spoken + written) in South Indian languages are preferred

**Job Types**: Full-time, Permanent

Pay: ₹200,000.00 - ₹300,000.00 per year

**Benefits**:

- Flexible schedule
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Morning shift
- Rotational shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

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