Front Office Associate

4 days ago

Shillong, India Marriott International, Inc Full time

**Additional Information**
**Job Number**25011988
**Job Category**Rooms & Guest Services Operations
**Location**Courtyard Shillong, Jail Road, Police Bazar, Shillong, Meghalaya, India, 793001
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

***

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • Front Office Associate

    2 weeks ago

    Shillong, India Hotel Poinisuk Full time

    Front office is known to be the nerve centre of a hotel. Therefore, the front office associates **deal with customer queries, their needs, complaints etc.** **They are the chief point of communication for the guests**. **Job Types**: Full-time, Permanent **Benefits**: - Food provided Schedule: - Rotational shift Supplemental Pay: - Yearly...

  • Front Office Associate

    2 days ago

    Shillong, India Hotel Poinisuk Full time

    Front office is known to be the nerve centre of a hotel. Therefore, the front office associates **deal with customer queries, their needs, complaints etc.** **They are the chief point of communication for the guests**. **Job Types**: Full-time, Permanent **Benefits**: - Food provided Schedule: - Rotational shift Supplemental pay types: - Yearly...

  • Front Office Associate

    11 hours ago

    Shillong, India Hotel Poinisuk Full time

    Front office is known to be the nerve centre of a hotel. Therefore, the front office associates **deal with customer queries, their needs, complaints etc.** **They are the chief point of communication for the guests**. **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹6,000.00 - ₹7,000.00 per month **Benefits**: - Food provided Schedule: -...

  • Team Lead

    2 weeks ago

    Shillong, India [24]7.ai Full time

    Prefer from Operations Inbound Sales (International) background.Job Summary:Team Lead is a supervisor who will be assigned a team of associates to coach and lead towards achieving client goals.KRA- Plan Schedule SLAs (Service Level Agreements) timely and efficient execution- Study and understand data and make data driven decisions to drive performance-...

  • Team Lead

    2 weeks ago

    Shillong, India [24]7.ai Full time

    Prefer from Operations Inbound Sales (International) background. Job Summary: Team Lead is a supervisor who will be assigned a team of associates to coach and lead towards achieving client goals. KRA - Plan Schedule SLAs (Service Level Agreements) timely and efficient execution - Study and understand data and make data driven decisions to drive...

  • Team Lead

    1 week ago

    Shillong, India [24]7.ai Full time

    Prefer from Operations Inbound Sales (International) background.Job Summary:Team Lead is a supervisor who will be assigned a team of associates to coach and lead towards achieving client goals.KRA- Plan Schedule SLAs (Service Level Agreements) timely and efficient execution- Study and understand data and make data driven decisions to drive performance-...

  • Team Lead

    1 week ago

    Shillong, India [24]7.ai Full time

    Prefer from Operations Inbound Sales (International) background.Job Summary:Team Lead is a supervisor who will be assigned a team of associates to coach and lead towards achieving client goals.KRAPlan Schedule SLAs (Service Level Agreements) timely and efficient executionStudy and understand data and make data driven decisions to drive performanceMaintain...

  • Team Lead

    1 week ago

    Shillong, India [24]7.ai Full time

    Prefer from Operations Inbound Sales (International) background.Job Summary:Team Lead is a supervisor who will be assigned a team of associates to coach and lead towards achieving client goals.KRAPlan Schedule SLAs (Service Level Agreements) timely and efficient executionStudy and understand data and make data driven decisions to drive performanceMaintain...

  • Team Lead

    2 weeks ago

    Shillong, India [24]7 Full time

    Prefer from Operations Inbound Sales (International) background. Job Summary: Team Lead is a supervisor who will be assigned a team of associates to coach and lead towards achieving client goals. KRA Plan Schedule SLAs (Service Level Agreements) timely and efficient execution Study and understand data and make data driven decisions to drive performance...

  • Team Lead

    2 weeks ago

    Shillong, Meghalaya, India [24]7 Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Prefer from Operations Inbound Sales (International) background.Job Summary:Team Lead is a supervisor who will be assigned a team of associates to coach and lead towards achieving client goals.KRAPlan Schedule SLAs (Service Level Agreements) timely and efficient executionStudy and understand data and make data driven decisions to drive performanceMaintain...