Front Office Associate

3 days ago

Shillong ML IN Marriott International Full time

Additional Information Job Number25181025 Job CategoryRooms Guest Services Operations LocationCourtyard by Marriott Shillong Jail Road Police Bazar Shillong Meghalaya India 793001 ScheduleFull Time Located Remotely N Position Type Non-Management POSITION SUMMARY Organize confirm process and conduct all guest check-ins check-outs room reservations requests changes and cancellations Secure payment verify and adjust billing Activate and file room keys Process all guest requests and relay messages Print contingency lists to have a record of all guests in case of emergency Identify and explain room features to guests supply guests with directions and information regarding property amenities services and hours of operation and local areas of interest Follow up on any outstanding requests or problems from the previous day and are resolved Run and review daily reports logs Complete designated cashier and closing reports in the computer system Accept and record wake-up call requests and deliver to appropriate department Count bank at beginning and end of shift secure bank Process all payment types adjustment vouchers paid-outs correction vouchers and miscellaneous charges provide change Notify Loss Prevention Security of any guest reports of theft Follow all company policies and procedures report accidents injuries and unsafe work conditions to manager ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation Speak with others using clear and professional language answer telephones using appropriate etiquette Develop and maintain positive working relationships with others support team to reach common goals Comply with quality assurance expectations and standards Stand sit or walk for an extended period of time Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by Supervisors At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebrated Our greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law At Courtyard we re passionate about better serving the needs of travelers everywhere It s what inspired us to create the first hotel designed specifically for business travelers and it s why the Courtyard experience today empowers our guests no matter the purpose of their trip We re looking for achievers who are passionate about providing a guest experience that goes above and beyond enjoy being part of a small yet ambitious team and love learning how to always improve - all while having fun In joining Courtyard you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you

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