Dra Certified Telecaller

5 days ago


Bengaluru Karnataka, India BrightVibe Technologies Full time

**Key Responsibilities**:

- Make outbound calls to customers with overdue payments to recover pending dues.
- Explain and educate customers on their outstanding balances and repayment options.
- Maintain accurate records of customer interactions, payment commitments, and follow-up schedules.
- Negotiate repayment plans while adhering to company and regulatory guidelines.
- Achieve daily/weekly/monthly recovery targets.
- Maintain a professional and courteous approach at all times.

**Requirements**:

- **DRA (Debt Recovery Agent) Certification is mandatory.**:

- Proven experience in debt recovery, collections, or telecalling preferred.
- Excellent communication and negotiation skills.
- Ability to handle difficult conversations with tact and empathy.
- Basic computer knowledge and familiarity with CRM tools or telecalling software.
- Strong organizational skills and attention to detail.

Pay: ₹10,837.34 - ₹20,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Commission pay

**Language**:

- Kannada (required)
- English (required)

License/Certification:

- DRA Certification (required)

Work Location: In person


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