Tele-caller (Collection Department)
4 days ago
Roles and Responsibilities of a Tele-Caller ( Collection Department)
Experience - Minimum 6 months in collection ( salary 20k)
languages - Eng + hindi Mandatory ( kannada is plus )
1. Customer Communication:
- Make outbound calls to customers with overdue payments.
Remind customers about outstanding dues and due dates.
Provide details regarding payment options and procedures.
2. Debt Recovery:
- Persuade customers to make payments and negotiate repayment plans ( Soft & Hard-recovery bucket)
Required DRA certified OR NON-DRA
3. Documentation:
- Maintain accurate records of all conversations with customers.
Update the system with payment commitments, disputes, and feedback.
4. Handling Customer Queries & Disputes:
- Address customer concerns related to payments and account status.
clarifying loan or credit terms.
5. Compliance & Professionalism:
- Adhere to company policies and regulatory guidelines in debt collection.
Maintain a polite, professional, and ethical approach during calls.
Avoid aggressive tactics and ensure fair treatment of customers.
6. Achieving Collection Targets:
- Work towards meeting monthly or quarterly collection targets.
Stay motivated and proactive in recovering overdue amounts
**Benefits**:
- Health insurance
- Paid time off
- Provident Fund
Schedule:
- Day shift
Application Question(s):
- How many Months or Years of Experience do you have in Collection ?
**Language**:
- Hindi (required)
- English (required)
Work Location: In person
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