Tele-caller (Collection Department)

2 hours ago


Bengaluru Karnataka, India Jobeefie pvt Ltd Full time

Roles and Responsibilities of a Tele-Caller ( Collection Department)

Experience - Minimum 6 months in collection ( salary 20k)

languages - Eng + hindi Mandatory ( kannada is plus )

1. Customer Communication:

- Make outbound calls to customers with overdue payments.

Remind customers about outstanding dues and due dates.

Provide details regarding payment options and procedures.

2. Debt Recovery:

- Persuade customers to make payments and negotiate repayment plans ( Soft & Hard-recovery bucket)

Required DRA certified OR NON-DRA

3. Documentation:

- Maintain accurate records of all conversations with customers.

Update the system with payment commitments, disputes, and feedback.

4. Handling Customer Queries & Disputes:

- Address customer concerns related to payments and account status.

clarifying loan or credit terms.

5. Compliance & Professionalism:

- Adhere to company policies and regulatory guidelines in debt collection.

Maintain a polite, professional, and ethical approach during calls.

Avoid aggressive tactics and ensure fair treatment of customers.

6. Achieving Collection Targets:

- Work towards meeting monthly or quarterly collection targets.

Stay motivated and proactive in recovering overdue amounts

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Day shift

Application Question(s):

- How many Months or Years of Experience do you have in Collection ?

**Language**:

- Hindi (required)
- English (required)

Work Location: In person



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