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Front Office Executive

3 weeks ago

Rajender Nagar Delhi Delhi, India Reach Out an Initiative of Sir Ganga Ram Trust Society Full time

**Job Title**:
**Front Office Executive - Reach Out Ambulance Service**

**Location**:
Delhi, India

**Job Type**:
Full-time

**Job Summary**

**Key Responsibilities**
- **Client Interaction**:

- Greet and assist patients, families, and visitors with inquiries about ambulance services.
- Address client calls promptly and provide accurate information about services offered.
- **Service Coordination**:

- Coordinate ambulance dispatches (ALS/BLS) by collaborating with field teams and drivers.
- Maintain logs of incoming requests, ongoing trips, and follow-ups.
- Ensure timely communication between clients and operations staff.
- **Administrative Duties**:

- Manage daily schedules, bookings, and patient transport documentation.
- Update and maintain client and service records in the database.
- Generate daily, weekly, and monthly reports on ambulance service metrics.
- **Team Support**:

- Assist the operations team in planning and assigning resources based on demand.
- Monitor service feedback from clients and share insights with management for quality improvement.
- **Office Management**:

- Ensure the front office area is organized, clean, and welcoming.
- Oversee basic administrative tasks, including managing office supplies and correspondence.

**Qualifications**
- Bachelor’s degree in any field (preferred but not mandatory).
- Minimum of 1-2 years of experience in a similar role or customer service.
- Familiarity with healthcare or ambulance service operations is a plus.

**Skills Required**:

- Excellent verbal and written communication skills in English and Hindi.
- Strong interpersonal skills with a customer-first attitude.
- Ability to multitask and prioritize tasks effectively.
- Proficiency in Microsoft Office (Word, Excel).
- Knowledge of CRM tools or ambulance dispatch systems is advantageous.

**Key Traits**
- Professional demeanor and appearance.
- Problem-solving ability and quick decision-making skills.
- High level of responsibility and attention to detail.
- Willingness to work in shifts, if required.

**Compensation**

₹[Salary Range] per month (negotiable based on experience) + performance incentives.

**How to Apply**

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Night shift
- Rotational shift

Supplemental Pay:

- Overtime pay

Work Location: In person