Customer Success

4 days ago

Koramangala Bengaluru Karnataka, India Shades of Spring Full time

**Job Title: Customer Success**

**Location**: Bangalore
**Experience**: Minimum 1 year in customer support or related roles
**Employment Type**: Full-time

**About Shades of Spring**

Shades of Spring is a premium floral subscription and gifting service dedicated to delivering fresh, handcrafted floral arrangements to customers. We take pride in offering exceptional customer experiences and high-quality floral products.

**Job Summary**

**Key Responsibilities**
- **Team Management**: Lead, mentor, and manage the customer support team to ensure high performance and efficiency.
- **Escalation Handling**: Manage and resolve escalated customer complaints professionally and efficiently.
- **Process Improvement**: Identify areas for improvement in customer service operations and implement best practices.
- **Performance Monitoring**: Track and analyze key customer service metrics, ensuring SLAs and KPIs are met.
- **Collaboration**: Work closely with other departments (Operations, Sales, Marketing) to enhance customer experience.
- **Feedback & Reporting**: Gather customer feedback, generate reports, and provide insights for decision-making.

**Key Skills & Qualifications**
- Minimum 1 year of experience in customer support or a related field.
- Prior experience in team leadership or supervisory roles is preferred.
- Strong verbal and written communication skills.
- Ability to handle high-pressure situations and customer escalations.
- Strong problem-solving and decision-making skills.
- Passion for customer satisfaction and process excellence.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- Customer support: 1 year (preferred)
- Customer service: 1 year (preferred)
- Customer relationship management: 1 year (preferred)

Work Location: In person

Application Deadline: 01/03/2025
Expected Start Date: 03/03/2025

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