Customer Success

1 week ago

Koramangala Bengaluru Karnataka, India Shades of Spring Full time

**Job Title: Customer Success**

**Location**: Bangalore
**Experience**: Minimum 1 year in customer support or related roles
**Employment Type**: Full-time

**About Shades of Spring**

Shades of Spring is a premium floral subscription and gifting service dedicated to delivering fresh, handcrafted floral arrangements to customers. We take pride in offering exceptional customer experiences and high-quality floral products.

**Job Summary**

**Key Responsibilities**
- **Team Management**: Lead, mentor, and manage the customer support team to ensure high performance and efficiency.
- **Escalation Handling**: Manage and resolve escalated customer complaints professionally and efficiently.
- **Process Improvement**: Identify areas for improvement in customer service operations and implement best practices.
- **Performance Monitoring**: Track and analyze key customer service metrics, ensuring SLAs and KPIs are met.
- **Collaboration**: Work closely with other departments (Operations, Sales, Marketing) to enhance customer experience.
- **Feedback & Reporting**: Gather customer feedback, generate reports, and provide insights for decision-making.

**Key Skills & Qualifications**
- Minimum 1 year of experience in customer support or a related field.
- Prior experience in team leadership or supervisory roles is preferred.
- Strong verbal and written communication skills.
- Ability to handle high-pressure situations and customer escalations.
- Strong problem-solving and decision-making skills.
- Passion for customer satisfaction and process excellence.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- Customer support: 1 year (preferred)
- Customer service: 1 year (preferred)
- Customer relationship management: 1 year (preferred)

Work Location: In person

Application Deadline: 01/03/2025
Expected Start Date: 03/03/2025

  • Customer Success Executive

    4 days ago

    Koramangala, Bengaluru, Karnataka, India Proactive for her Full time

    Customer Success Executive Any degree Good Communication skills Pay: ₹20,000.00 - ₹27,000.00 per year **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift Work Location: In person

  • Customer Success Associate

    4 days ago

    Bengaluru, Karnataka, India Aeries Technology Full time

    Job Id: Aeries/847/23-24 Industry IT-Software / Software Services / testing Location Bangalore Experience Range 3 - 5 Years Qualification Graduate **Job Description*** **About Us** **About Business Unit** **Roles and Responsibility** Job Description: Customer Success Associate Position Overview: The Customer Success Associate is a critical support...

  • Customer Success Representative

    1 week ago

    Bengaluru, Karnataka, India Nutanix Full time

    **Hungry, Humble, Honest, with Heart** **The Opportunity** Do you love technology? Are you ready to transform the way companies work? If you have a passion for Enterprise Cloud Technology and a vision for the future of business; we want to talk with you. Nutanix (NTNX) is looking for a dynamic **Customer Success Representative** to deliver exceptional...

  • Customer Success Advisor

    2 weeks ago

    Bengaluru, Karnataka, India Autodesk Full time

    Job Requisition ID # 25WD84956 Position Overview The Customer Success Advisor (CSA) plays a pivotal role in driving customer adoption of Autodesk solutions and ensuring a strong return on investment (ROI). The CSA works to achieve long-term success by executing various strategies that accelerate customer business goals and maximize...

  • Customer Success Advisor

    2 weeks ago

    Bengaluru, Karnataka, India Autodesk Full time

    Job Requisition ID # 25WD84953 Position Overview The Customer Success Advisor (CSA) plays a critical role in driving customer adoption of Autodesk solutions and ensuring return on investment (ROI). This role is essential for executing strategies that foster long-term success, accelerate customer business goals, and maximize the value derived from Autodesk...

  • Customer Success Executive

    12 hours ago

    Bengaluru, Karnataka, India Easyship Full time

    Easyship is revolutionizing logistics for eCommerce. With our all-in-one cloud based shipping software, businesses of all shapes and sizes have the tools needed to scale globally. At Easyship we believe in accelerating borderless commerce. We're proud that a diversity of small business owners, crowdfunding campaigns, and global brands trust Easyship as their...

  • Customer Success Executive

    13 hours ago

    Bengaluru, Karnataka, India AFORV Private limited Full time

    **Role Highlights**: - Position: Inside Sales / Customer Success Executive **Responsibilities**: - Conduct outbound sales to prospects in international markets (UK ,US ,ANZ,EMEA,NZ,AUS, Middle East ) - Drive sales, upselling and cross-selling to existing customers - Manage sales pipeline via CRM and achieve targets - Collaborate with internal teams for...

  • Customer Success Advocate

    2 days ago

    Bengaluru, Karnataka, India ServiceNow Full time

    **Company Description** It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent...

  • Customer Success Executive

    1 week ago

    Bengaluru, Karnataka, India NeoDove Technologies Pvt. Ltd. Full time

    **About the Role**: We are looking for people who can take the ownership of the Customer success team and who love the job of making customers happy, who love making customers successful, an entrepreneurial spirit and passion for customer satisfaction and who can understand the pain of customers. The primary role of Customer Success would be to evaluate how...

  • Customer Success Executive

    1 week ago

    Bengaluru, Karnataka, India Microsoft Full time

    Customer Success Executive (CSE) is the primary customer contact for Microsoft+Nuance products and services and is responsible for creating a "wow" customer experience. Each CSE is responsible for multiple small to mid-customer accounts. The CSE will be responsible for day-to-day customer success activities spanning from the initial stages of implementation...