Cloud Systems Administrator

1 week ago


Bengaluru Karnataka, India symplr Full time

Overview:
Duties & Responsibilities:

- Monitor ticket queues and address Tier 1 and some Tier 2 Systems related issues.
- Provide hands-on system administration support, system maintenance and operations support for corporate software solutions
- Assists with administering and gathering required components and documentation of annual compliance audits
- Provides technical analysis and support of engineering staff in executing, testing and rolling-out infrastructure solutions
- Confers with users and IT personnel to develop new approaches or alternatives to ensure that user assistance is being provided effectively and efficiently
- Maintains records, logs, and reports of assistance in ticket tracking system
- Maintains network and PC preventive maintenance logging efforts to ensure network and data integrity
- Responsible to help administer all corporate data backups and business continuity processes
- Writes and maintains documentation related to corporate infrastructure design, operations, policies, and procedures
- Installs software updates, patches, or new software products
- Assists engineering project teams with the implementation and support of core infrastructure products and services, including the testing and rolling-out of solutions
- Help develop and implement on-boarding / off-boarding procedures
- Work on-call outside of regular business hours in rotation including on weekends and overnight
- ** Initially, this position will work from 12:30pm IST to 9:30pm IST but would eventually transition to a 4:30am IST to 1:30pm IST shift. This will be discussed during the interview process**

Skills Required:

- Ability to install, configure and maintain networks and related hardware and software
- Excellent time management skills, resource organization and priority establishment skills, and ability to multi-task in a fast-paced environment
- Strong analytical problem-solving skills
- Excellent written and verbal communication skills to all levels of the company and ability to communicate technical information to nontechnical personnel
- Attention to detail and organized
- Ability to work independently and as part of a team
- Bachelor’s degree or completion of technical training program, or 4 years of related experience and/or training
- Microsoft certification and/or Network+/A+ certification preferred
- Experience with Cloud-based platforms like AWS and Azure
- Experience with Vmware ESXI and vCenter
- 5+ years of demonstrated knowledge in administering Microsoft Exchange/Windows Active Directory domain environments, administering user accounts, objects, groups, roles, and permissions
- 5+ years of demonstrated knowledge provisioning and supporting Microsoft Office 2016 and/or O365 products
- Experience with system imaging products or Microsoft SCCM
- Experience with PowerShell, general scripting, and process automation

**Desired Skills and Qualifications**:

- Windows Server required, Linux experience
- Experience with on-premise or cloud PBX/IP PBX systems
- Experience with patching Windows and Linux servers



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