Guest Relations Executive

5 days ago

Bengaluru Karnataka, India Windmills Craftworks Full time

**GUEST RELATIONS EXECUTIVE (Only Female)**

**1) Job Purpose**

The job purpose of this role is to be responsible for guest relations management and ensure customer delight

**Accountability**

**Supporting Actions**

Helpdesk Management
- Adhere to the helpdesk management SOPs;
- Responsible to manage the helpdesk;
- Greet the guest with a friendly expression and assist them with need-based information on promotions etc;
Customer Delight
- Ensure the guest complaints and concerns are handled in an efficient and timely manner.
- Seek feedback from the guest over their experience and collate & share the same with the reporting manager;
- Coordinate and ensure high standards of safety and cleanliness are maintained with the objective of enhancing the customer experience;
Event Coordination
- Coordinate/ assist the marketing team in the execution of the planned events/ promotions

MIS, Reporting
- Updating daily / weekly reports on customer feedback, any key escalations;
- Maintain/update necessary reports, and spreadsheets;
Self-Development
- Ensure timely updating of the required skills.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Ability to commute/relocate:

- Bengaluru - 560048, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 2 years (required)

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