Customer Service Executive

3 days ago


Ahmedabad Gujarat, India Chinmay Finlease Limited Full time

**Resolving Issues**: Assisting customers in resolving issues or complaints they may have with products or services, ensuring a satisfactory resolution.
- **Providing Information**: Offering product or service information to customers, including features, pricing, availability, and promotions.
- **Processing Orders**: Handling order processing, including taking orders, processing payments, and coordinating shipping or delivery.
- **Technical Support**: Providing basic technical support to customers who may be experiencing issues with products or services.
- **Escalating Complex Issues**: Escalating unresolved or complex issues to higher levels of support or management for resolution.
- **Maintaining Records**: Documenting customer interactions, transactions, inquiries, and complaints accurately in the company's CRM (Customer Relationship Management) system.
- **Customer Feedback**: Gathering and documenting customer feedback to help improve products, services, and overall customer experience.
- **Training and Development**: Participating in ongoing training and development programs to stay updated on product knowledge, company policies, and customer service best practices.

Pay: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- What is your current CTC?
- What is your expected CTC?

**Education**:

- Bachelor's (preferred)

Work Location: In person



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