
Customer Service Representative
18 hours ago
**Job description**
**Key Responsibilities**:
- Contact customers via phone or SMS to follow up on overdue payments.
- Negotiate and establish payment arrangements based on customer situations.
- Update and maintain customer account records in the system.
- Escalate accounts as needed for legal action or write-off.
- Ensure adherence to collection processes and compliance requirements.
**Key Requirements**:
- Previous experience in collections or a related field.
- Excellent communication and negotiation skills.
- Strong attention to detail.
- Familiarity with collection laws and regulations is an advantage.
- Ability to handle difficult conversations professionally and empathetically.
- Willingness to work in rotational shifts as this will be 24
- 7 operations.
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹30,000.00 per month
Supplemental Pay:
- Performance bonus
**Experience**:
- Loan payment collection : 1 year (required)
**Language**:
- English (required)
Work Location: In person
**Speak with the employer**
+91 9537841111
Expected Start Date: 04/07/2025
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