Customer Service Representative

18 hours ago


Ahmedabad Gujarat, India IBT Global Service Full time

**Job description**

**Key Responsibilities**:

- Contact customers via phone or SMS to follow up on overdue payments.
- Negotiate and establish payment arrangements based on customer situations.
- Update and maintain customer account records in the system.
- Escalate accounts as needed for legal action or write-off.
- Ensure adherence to collection processes and compliance requirements.

**Key Requirements**:

- Previous experience in collections or a related field.
- Excellent communication and negotiation skills.
- Strong attention to detail.
- Familiarity with collection laws and regulations is an advantage.
- Ability to handle difficult conversations professionally and empathetically.
- Willingness to work in rotational shifts as this will be 24
- 7 operations.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Supplemental Pay:

- Performance bonus

**Experience**:

- Loan payment collection : 1 year (required)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 9537841111
Expected Start Date: 04/07/2025



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