Salesforce Functional Testing

2 weeks ago

Bengaluru Karnataka, India NTT DATA Full time

**Req ID**: 325638

We are currently seeking a Salesforce Functional Testing to join our team in Bangalore/Anywhere india, Karnātaka (IN-KA), India (IN).

Key Responsibilities:

- Analyze business requirements, user stories, and acceptance criteria for Service, Experience, and Loyalty Cloud features.
- Design, write, and execute test cases and test scenarios for new features and bug fixes.
- Perform regression, integration, and end-to-end testing in Salesforce environments.
- Test Experience Cloud components (e.g., portals, user access, navigation, content visibility).
- Verify Loyalty Cloud processes (e.g., member registration, points accrual/redemption, tier logic).
- Log and track defects in tools such as Jira, and work closely with developers for resolution.
- Participate in UAT cycles, system demos, and provide test status reports.
- Maintain test data, environments, and reusable QA documentation.

**Required Skills**:

- 3-5 years of experience in manual/functional testing in a Salesforce environment.
- Strong knowledge of:

- Service Cloud workflows and configurations.
- Experience Cloud user flows and access management.
- Loyalty Cloud program logic and customer journey processes.
- Familiarity with tools like Jira, Confluence, TestRail, or similar.
- Understanding of test cycles in Agile/Scrum environments.
- Good communication and documentation skills for defect reporting and user story clarification.

Nice to Have:

- Basic understanding of Salesforce platform concepts (objects, relationships, flows).
- ISTQB Certification or similar QA qualification.
- Experience working with Salesforce test automation tools (e.g., Provar, Selenium) is a plus.

Work Model:

- Available to support testing and meetings in Australian Time Zone (AEST/AEDT).
- Comfortable collaborating with cross-functional teams (QA, developers, product owners, admins).

**About NTT DATA

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