Client Service Coordinator
2 days ago
**Department: Logistics / Client Services**
**Location: Gurgaon (WFO)**
**Reports To: Team Lead/ Client Services Supervisor**
**Key Responsibilities**:
- Respond promptly to inquiries related to order status, shipping schedules, delays, documentation, and returns.
- Maintain a courteous and service-focused tone in all client interactions.
Order & Shipment Coordination: Collaborate with internal logistics, warehouse, and sales teams to ensure smooth processing and fulfilment of client orders.
- Track shipments and proactively communicate updates to clients.
- Address any discrepancies or delays, and work on quick resolution.
Documentation & Reporting: Prepare, review, and send logistics-related documents such as invoices, packing lists, and shipping confirmations.
- Maintain accurate records of client interactions, issues, and resolutions in internal systems or CRM tools.
- Contribute to updating SOPs and knowledge base for consistent service delivery.
**Qualifications**:
- Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field.
- 1-3 years of experience in a client service or logistics coordination role, preferably in a B2B environment.
- Strong written communication skills with attention to tone, grammar, and clarity.
- Familiarity with supply chain processes, shipping documentation, and order lifecycle.
- Experience using CRM systems, order management tools, or ticketing platforms.
- Proficient in Microsoft Office (especially Outlook, Excel, and Word).
Pay: ₹30,000.00 - ₹38,000.00 per month
**Benefits**:
- Food provided
- Health insurance
- Provident Fund
Ability to commute/relocate:
- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- CSR: 2 years (required)
**Language**:
- English (required)
Shift availability:
- Night Shift (required)
Work Location: In person
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