Customer Service Representative

1 day ago

HITEC City Hyderabad Telangana, India Call Concepts Full time

**URGENT HIRING**
Immediate Hiring for Customer Support Representative : For International Bank

**Freshers / Experienced both can apply**

**Role Title**:Contact Centre Representative GSC’S

**The Opportunity**:

- Receives general inbound customer calls in a contact centre environment typically on a single product and or proposition. Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible. Listens to the customer and establishes needs to offer relevant products. Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution. Responsible for achieving individual targets and /or sales goals whilst maintaining quality and compliance.
- Hiring for International Bank.

**What you’ll do: (List out Key Responsibilities)**:
**Principal Accountabilities: Key activities and decision making areas**

**Impact on the Business/Function**
- Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
- Delivers what is promised in line with customer expectations
- Offers value added products and services based on customer needs analysis and ensures customer understanding of those products

**Typical Targets and Measures**
- Individual service, quality and sales targets through proactively introducing customers to new and value adding products and services that meets their needs
- Targets on efficiency, quality and effectiveness
- Adherence to documented policies an procedures

**Customers / Stakeholders**
- Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
- Generating customer loyalty through strong knowledge of key products and services
- Owns and resolves issues and understands how and when to escalate.

**Typical Targets and Measures**
- Quality monitoring scores
- Direct customer feedback via complaints, compliments and customer satisfaction surveys
- Completion of required training and accreditations
- Number of calls that lead to offering value added products and services through conversations with customers, incorporating needs analysis, building rapport, and overcoming objections

**Requirements**:

- Must have education standard to at least high school diploma and be of a legal working age (Intermediate / Graduate)
- Excellent Communication skill.

Rotational Shifts / Rotational week off.
- Excellent communication skills and is polite and friendly at all times
- Cab Facility - night shift

Location : Hyderabad [ Hi-Tech City]

7667499087
Regards ,
Arya
Call Concepts

**Job Types**: Full-time, Permanent

**Salary**: ₹300,000.00 - ₹550,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Paid time off
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Joining bonus
- Performance bonus
- Quarterly bonus
- Shift allowance

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 7667499087

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