Communication Executive

2 weeks ago


Mumbai Maharashtra, India Innorenovate Full time

Respond to and resolve for customer service issues with the highest quality and as per the metrics put in place.
- Document all chats/calls with regards to customer queries/complaints accurately using CRM and our Proprietary tool.
- Communicate clearly and effectively with customers.
- Deliver Outstanding Customer Experience to each and every Customer who has called in.
- Provide process improvement feedback to team leaders and managers, so that we can do the best for the customer.
- Productivity - Number of chats handled, resolution time, first response time.

Quality - CSAT, Quality score.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹28,000.00 per month

Schedule:

- Day shift

Application Question(s):

- Are you proficient in English ?

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person


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