
Communication Executive
2 weeks ago
Respond to and resolve for customer service issues with the highest quality and as per the metrics put in place.
- Document all chats/calls with regards to customer queries/complaints accurately using CRM and our Proprietary tool.
- Communicate clearly and effectively with customers.
- Deliver Outstanding Customer Experience to each and every Customer who has called in.
- Provide process improvement feedback to team leaders and managers, so that we can do the best for the customer.
- Productivity - Number of chats handled, resolution time, first response time.
Quality - CSAT, Quality score.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹25,000.00 - ₹28,000.00 per month
Schedule:
- Day shift
Application Question(s):
- Are you proficient in English ?
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
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