Customer Care

8 hours ago

Jaipur Rajasthan, India Entity Digital Sports Pvt. Ltd. Full time

**Job Type**: Full-Time (Work from Office)
**Location**: Jaipur, Rajasthan

**Job Summary**:
We are looking for a dedicated and empathetic **Customer Care Executive** to join our team. You will be the first point of contact for our customers, responsible for providing exceptional service, resolving queries, and ensuring a positive customer experience across all touchpoints.

**Key Responsibilities**:

- Resolve customer complaints, queries, and requests in a timely and efficient manner.
- Maintain accurate records of customer interactions and transactions.
- Provide product/service information and assist customers in using our offerings effectively.
- Coordinate with internal departments to ensure quick and accurate solutions.
- Follow communication scripts and standard operating procedures where required.
- Gather customer feedback and report recurring issues or concerns.
- Aim to achieve high customer satisfaction and loyalty.

**Required Skills & Qualifications**:

- Excellent verbal and written communication skills in [language(s) required].
- Strong listening, problem-solving, and conflict-resolution abilities.
- Basic computer skills and familiarity with CRM software is a plus.
- Patience, empathy, and a customer-first mindset.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Prior experience in customer service or call center is preferred but not mandatory.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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