Ems Admin

7 days ago

Bengaluru, India Hewlett Packard Enterprise Full time

EMS Admin - L2

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

**ITSM**:Zammad
- IT Service Management knowledge for Process Digitalization and Digital process automation
- IT Service Management modules “Incident Management, Problem Management, Event Management, Request Fulfilment, and Knowledge Management” processes and best-practice knowledge.
- Experience to configure ITSM processes ( IM/CM/PM/SRM/KM) and create SOPs document to ensure landscapes completion.
- Experience to Create/ Manage workflow to capture all IT and non-IT inventory in a single place
- Experience to configure multi vendors Incident, Service Request ticket response time, resolution time and violations notification
- Experience to manage and Configure SLO, SLAs reports for incidents, events, problems, and service requests
- Experience to manage the integrate of ITSM with LDAP, ITAM, ITOM, and Grafana, Kibana
- Experience to manage the configure ticket state change using API. SLA violations notification and reporting
- Will be responsible for ensuring that automated SLA monitoring is enabled for all SLAs and ensuring that automated reports and dashboards are available for Customer’s users

**ITAM** “I-DOIT”
- Experience of IT assets discovery and auto/ manual update in the CMDB database
- Experience of ITAM Tool integration with ITSM Tool
- Experience of ITAM LDAP configuration
- Experience of Bulk update in the CMDB based on unique key
- Experience of SSO and LDAP configuration
- Knowledge of SAM, HAM to provide compliance reports
- Experience of API base update on ITAM database

**Monitoring and logging**:Prometheus, Grafana, Thanos, Loki, ELK
- Experience in Logging infrastructures like ELK.
- Experience to mange parsing of log for Kebana dashboard
- Experience to troubleshoot flunbit agent related issue
- Experience to troubleshoot node exporter related issue
- Should have experience to work on windows and Linux environment
- Should have used SNMP, ICMP, SSH, WMI protocol to monitor and manger cloud infrastructure
- Experience to manager Prometheus, Loki, Thanos
- Experience to manage Grafana JSON
- Network, PaaS, IaaS component KPI monitoring experience
- Promtell, snmpd knowledge to manage infra log
- Experience to manage PaaS exporter, installation and trouble shooting
- Knowledge of PaaS exporter and their KPIs

**Job**:
Services
**Job Level**:
Expert

**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.

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