Service Advisor

2 weeks ago

Hazira Surat Gujarat, India Nanavati Group Full time

**Greets customers in a timely, friendly manner and obtains vehicle information**:

- **Ensure usage of vehicle protection materials cover in presence of customer.**:

- **Conduct the Walk Around process along with customer and complete the vehicle inventory**:

- **Customer verbatim & Campaign details should be update in DMS RO and same has to be handover to customer before leaving from reception.**:

- **Provide appropriate Cost / Time estimate to customer which updated in DMS.**:

- **Monitor the WIP and keep informed of changes of cost and completion times.**:

- **Ensure proper vehicle Delivery Preparation of work completion & Vehicle cleanliness etc**:

- **Inform the customer about vehicle readiness along with pre-invoice and payment options.**:

- **Explain customers about Job done and Invoice details, handover replaced parts to customer before delivery of the vehicle.**:

- **If need, conduct joint road-test along with customer & Final Inspector before delivery**:

- **Ensure suitable PSF time & Instant feedback collection before customer made payment.**:

- **Actively promote the Mopar Allied Business and Service Items to all customers.**:

- **Ensure 100% Same Day Delivery for PMS vehicles with on time as per commitment.**

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- magdalla hazira road, Surat, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Speak with the employer**
+91 9316790097

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