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Customer Service

2 weeks ago

Mumbai Maharashtra, India Ace Consultants Full time

WE ARE HIRING

Job designation:

- Customer Service : luxury Cars

Job location:

- Goregaon, Mumbai

**Salary**:

- 20,000-25,000 per month

**Experience**:

- Total experience:

- 4 years of customer service experience in luxury automotive or high-end retail.
- Minimum experience:

- 2 years of customer service experience in a related field.

Education:

- Bachelor's degree in Business, Marketing, or a related field.

Eligibility**:

- ONLY MALES**

Skillset:

- Good communication skills
- Proficiency with MS Office

**IMMEDIATE JOINERS REQUIRED**

**FULL TIME**

**Profile Introduction**:
As a Customer Service Representative specializing in luxury cars, you will be the face of our brand, ensuring an unparalleled experience for our discerning clientele. Your passion for luxury automobiles and dedication to providing exceptional service will be crucial in maintaining our brand reputation and fostering long-lasting customer relationships.

**Responsibilities**:

- **Customer Engagement**:

- Provide personalized assistance to clients, addressing inquiries and concerns with a focus on exceeding expectations.
- Build and maintain strong relationships with customers, ensuring their satisfaction and loyalty to our luxury brand.
- **Product Knowledge**:

- Develop an in-depth understanding of the luxury car models, features, and specifications to effectively assist customers in their decision-making process.
- Stay updated on industry trends and advancements in luxury automotive technology.
- **Communication**:

- Collaborate with other departments to resolve customer issues promptly and efficiently.
- **Problem Resolution**:

- Handle customer complaints and concerns professionally, aiming for swift resolution and customer satisfaction.
- Collaborate with technical teams to address and resolve complex issues related to luxury car features and functionalities.
- **Brand Ambassadorship**:

- Represent the brand at events, ensuring a positive and luxurious experience for customers during promotional activities.

**Requirements**:

- **Passion for Luxury Cars**:

- Genuine interest in luxury automobiles and a strong desire to stay informed about the latest trends in the industry.
- **Customer Focus**:

- Proven track record of delivering exceptional customer service with a customer-centric approach.
- **Communication Skills**:

- Excellent verbal and written communication skills to effectively interact with customers and internal teams.
- **Problem-Solving Abilities**:

- Strong analytical and problem-solving skills, especially in addressing complex customer concerns.
- **Flexibility**:

- Ability to adapt to a dynamic and fast-paced environment, ensuring seamless customer interactions.

**Salary**: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**

+91 7028272239