People Assistant

2 weeks ago

Hyderabad Telangana, India Ideagen Full time

About Us:
Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better.

Every day millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.

Ideagen believe that by recruiting diverse and talented individuals, we create an inclusive community for all. We are committed to empowering all colleagues to maximize their potential and express their unique characteristics, experience, and knowledge to achieve their ambitions.

We are seeking a highly skilled and experienced People Assistant role who will provide an organized and proactive administration support in responding to different HR queries and issues by acting as the first point of contact for all employees contacting the People team throughout the employee life cycle. A high-level customer service style approach is required to co-ordinate confidential employee data to provide efficient and professional support to the business.

Directly support the Head of People (India) with the delivery of the wide scope of HR services as well as support the wider teams of Talent Acquisition and Reward where necessary, the People Assistant will be confident in dealing with a wide range of tasks, managing priorities and building relationships.

**Responsibilities**:

- To deliver excellent customer service to the business ensuring accuracy and efficiency with responses
- Support with the onboarding of new starters through sending offers of employment, setting them up on the electronic HR system, conducting right to work checks, ensuring all payroll documents are provided and monitoring probation progress.
- Be the first line support for employees and line managers with general queries and advice on policies, escalating to the Head of People (India) where required.
- Own incoming queries in the People shared inbox for the business area and categorizing where appropriate.
- Provide notetaking support in formal meetings and write up formal outcome letters where necessary.
- Draft and produce employee letters such as changes to terms and conditions, family leave, references and resignation acknowledgements.
- Provide proactive support to the wider People team across globe.
- Produce reports and analysis on People data.
- Building positive and effective relationships with the wider business and appropriate stakeholders
- Responsible for Employee Engagement activities.

Skills and Experience:
**Essential**
- Must have 5-8 years of relevant experience in handling Employee Life Cycle
- Be a team player with a proactive ‘can do’ attitude.
- Have an administrative background and ability to hit the ground running.
- The ability to work and communicate with a diverse range of people.
- A well organized and methodical approach with high levels of attention to detail
- An understanding of the importance of absolute confidentiality and discretion

**Desirable**
- Previous experience working with confidential and sensitive information.

**Behaviors**:

- ** Ambitious**:

- Drive, Planning & Execution
- ** Adventurous**:

- Flexibility & Resilience and Savvy Thinking
- ** Community** - Collaboration & Communication

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