Customer Support Representative

1 day ago

Varanasi, India TripCosmos.co Full time

**Job Title: Customer Support & Lead Conversion Specialist**

**About TripCosmos.co**:
TripCosmos.co is a dynamic and innovative travel platform committed to providing exceptional experiences for our global community of travelers. We believe in the transformative power of travel and strive to make every journey seamless, memorable, and enriching.

**Position Overview**:
As a Customer Support & Lead Conversion Specialist at TripCosmos.co, you will play a crucial role in ensuring our customers receive unparalleled service and support throughout their travel journey. Additionally, you will actively engage with potential leads to convert them into satisfied customers. This position demands a customer-centric mindset, excellent communication skills, and the ability to navigate various customer interactions.

**Key Responsibilities**:
1. **Customer Support**:

- Address customer inquiries, concerns, and issues promptly and professionally.
- Guide customers through the booking process, assisting with reservations, and offering personalized recommendations.

2. **Lead Conversion**:

- Engage with potential customers who express interest in our services.
- Effectively communicate the value proposition of TripCosmos.co and its offerings.
- Utilize persuasive communication skills to convert leads into confirmed bookings.

3. **Relationship Building**:

- Cultivate positive relationships with customers to enhance their overall experience.
- Gather customer feedback and insights to contribute to ongoing improvements in service quality.

4. **Cross-functional Collaboration**:

- Collaborate with the marketing and sales teams to align customer support efforts with broader business goals.
- Provide valuable insights from customer interactions to inform marketing strategies and product development.

**Qualifications**:

- Proven experience in customer support or a related field.
- Strong communication skills, both written and verbal.
- Ability to navigate customer interactions with empathy and professionalism.
- Sales or lead conversion experience is a plus.
- Familiarity with the travel industry and a passion for exploring new destinations.

**Requirements**:

- Bachelor's degree in a relevant field preferred.
- Proficiency in using customer support tools and systems.
- Ability to multitask and prioritize in a fast-paced environment.
- Flexibility to work non-traditional hours as needed.

**What We Offer**:

- A dynamic and collaborative work environment.
- Opportunities for professional growth within a rapidly expanding company.
- Competitive compensation package.

**Job Types**: Full-time, Fresher, Internship

**Salary**: ₹10,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Ability to Commute:

- Varanasi, Uttar Pradesh (required)

Ability to Relocate:

- Varanasi, Uttar Pradesh: Relocate before starting work (required)

**Speak with the employer**
+91 9336116210

  • Customer Support Excutive

    2 weeks ago

    Susuwahi, Varanasi, Uttar Pradesh, India ROOMLELO Full time

    **Customer Support Representative** Customer Support Representatives use their knowledge of company products, services, and policies to assist callers with inquiries, complaints, or problems. They speak with customers, listen to them gain a better understanding of their needs, and offer possible solutions. Customer Support Representative Job Description We...

  • Customer Support Executive Jobs For Higher Secondary Freshers

    2 weeks ago

    Varanasi, India Jet Fly Airways Full time

    Position Summary:We are seeking a dedicated and customer-focused Customer Support Representative to join our team. In this role, you will serve as the first point of contact for our customers, helping them resolve issues, answer questions, and ensure a positive experience with our products/services. Key Responsibilities:Respond to customer inquiries via...

  • Customer Support Executive Jobs For Higher Secondary Freshers

    2 weeks ago

    Varanasi, India Jet Fly Airways Full time

    Position Summary:We are seeking a dedicated and customer-focused Customer Support Representative to join our team. In this role, you will serve as the first point of contact for our customers, helping them resolve issues, answer questions, and ensure a positive experience with our products/services. Key Responsibilities:Respond to customer inquiries via...

  • Customer Support Executive Jobs For Higher Secondary Freshers

    2 weeks ago

    Varanasi, India Jet Fly Airways Full time

    Position Summary:We are seeking a dedicated and customer-focused Customer Support Representative to join our team. In this role, you will serve as the first point of contact for our customers, helping them resolve issues, answer questions, and ensure a positive experience with our products/services. Key Responsibilities:Respond to customer inquiries via...

  • Sales Representative

    2 weeks ago

    Varanasi, India Grow More Full time

    Position Overview: As an Onfield Sales Representative, your primary focus will be to generate new business opportunities through face-to-face interactions and onfield activities. You will play a critical role in driving revenue growth by actively engaging with potential clients, building strong relationships, and promoting our products/services to achieve...

  • Customer Support Executive

    3 days ago

    Varanasi, Uttar Pradesh, India Mine Galleria Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Responsibilities:Provide exceptional customer supportManage customer queries via phone, email & chatMaintain high call quality standardsCall for confirmation on COD ordersMaintain high NPS through effective communicationFollow ups with the customers.

  • Customer/Sales Support Executive

    7 days ago

    Varanasi, India Gemeria Hair Full time

    Job Title: Customer/Sales Support Location: On-site (E-23, EPIP, Surajpur Kasna Road, UPSIDC, Industrial Area Site-5, Greater Noida 201308) Job Type: Full-Time Brand: Gemeria Hair About Us: Gemeria Hair is a premium luxury brand offering high-quality human hair extensions, wigs, and toppers. We serve clients across India and internationally, delivering not...

  • Field Sales Representative

    2 weeks ago

    Varanasi, India Appasamy Associates Full time

    Position - **Field Sales Representative** Qualification - Any **Graduate **or having experience in **ophthalmic field** Experience - **Fresher** Location - **Varanasi, Allahabad, Gorakhpur.** **Job Description and responsibilities**: - Act as the point of contact for clients. - Field sales. - Expert knowledge of the selling process and effective sales...

  • Customer Service Representative

    7 days ago

    Varanasi, India Sacred Weaves Private Limited Full time

    Sacred Weaves is one the best e-commerce company that deals in pure Banarasi Silk Sarees. It is part of a 100-year-old venture JDS. **Call for Interview: +91-XXXXXXXXXX (Call between 10 am to 5 pm only)** - Must have experience in MS Excel, Word, Powerpoint. - Writing small Snippets & Blogs for social media and website. - Experience in same domain will be...

  • Sales & Customer Support Executive (US Hours)

    2 days ago

    Varanasi, India Bigtoe Full time

    We’re looking for a smart, proactive, and well-spoken Sales & Customer Support Executive to join our growing team. You’ll be the voice of Bigtoe — helping potential customers book services, answering questions, and ensuring every interaction leaves them smiling. This is not a script-based call center job. You’ll be expected to think, understand our...