Customer Support Representative

3 days ago

Varanasi, India TripCosmos.co Full time

**Job Title: Customer Support & Lead Conversion Specialist**

**About TripCosmos.co**:
TripCosmos.co is a dynamic and innovative travel platform committed to providing exceptional experiences for our global community of travelers. We believe in the transformative power of travel and strive to make every journey seamless, memorable, and enriching.

**Position Overview**:
As a Customer Support & Lead Conversion Specialist at TripCosmos.co, you will play a crucial role in ensuring our customers receive unparalleled service and support throughout their travel journey. Additionally, you will actively engage with potential leads to convert them into satisfied customers. This position demands a customer-centric mindset, excellent communication skills, and the ability to navigate various customer interactions.

**Key Responsibilities**:
1. **Customer Support**:

- Address customer inquiries, concerns, and issues promptly and professionally.
- Guide customers through the booking process, assisting with reservations, and offering personalized recommendations.

2. **Lead Conversion**:

- Engage with potential customers who express interest in our services.
- Effectively communicate the value proposition of TripCosmos.co and its offerings.
- Utilize persuasive communication skills to convert leads into confirmed bookings.

3. **Relationship Building**:

- Cultivate positive relationships with customers to enhance their overall experience.
- Gather customer feedback and insights to contribute to ongoing improvements in service quality.

4. **Cross-functional Collaboration**:

- Collaborate with the marketing and sales teams to align customer support efforts with broader business goals.
- Provide valuable insights from customer interactions to inform marketing strategies and product development.

**Qualifications**:

- Proven experience in customer support or a related field.
- Strong communication skills, both written and verbal.
- Ability to navigate customer interactions with empathy and professionalism.
- Sales or lead conversion experience is a plus.
- Familiarity with the travel industry and a passion for exploring new destinations.

**Requirements**:

- Bachelor's degree in a relevant field preferred.
- Proficiency in using customer support tools and systems.
- Ability to multitask and prioritize in a fast-paced environment.
- Flexibility to work non-traditional hours as needed.

**What We Offer**:

- A dynamic and collaborative work environment.
- Opportunities for professional growth within a rapidly expanding company.
- Competitive compensation package.

**Job Types**: Full-time, Fresher, Internship

**Salary**: ₹10,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Ability to Commute:

- Varanasi, Uttar Pradesh (required)

Ability to Relocate:

- Varanasi, Uttar Pradesh: Relocate before starting work (required)

**Speak with the employer**
+91 9336116210

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