Warranty Executive

2 days ago

Mulund West Mumbai Maharashtra, India Velox Motors Pvt Ltd Full time

**Key Responsibilities**:

- **Warranty Claim Processing**:

- Review and verify warranty claims submitted by service advisors and technicians.
- Ensure proper documentation and adherence to manufacturer warranty guidelines.
- Submit claims to OEM (Original Equipment Manufacturer) for approval and reimbursement.
- **Documentation & Record-Keeping**:

- Maintain records of all submitted and approved/rejected warranty claims.
- Ensure proper storage of job cards, photos, parts, and invoices for audit purposes.
- **Communication & Coordination**:

- Coordinate with OEM representatives regarding claim approvals, technical issues, and policy clarifications.
- Communicate claim status with service advisors and customers as needed.
- **Parts Management**:

- Ensure warranty-replaced parts are tagged, stored, and returned to OEMs as per guidelines.
- Keep a track of scrap and salvage parts per the manufacturer's policy.
- **Training & Policy Updates**:

- Stay updated with latest warranty policies, circulars, and technical service bulletins from the OEM.
- Provide training or briefings to service staff regarding warranty coverage and changes.
- **Audits & Compliance**:

- Prepare and assist in warranty audits conducted by OEM.
- Ensure zero discrepancies in claims and full compliance with manufacturer standards.

**Key Skills & Competencies**:

- Strong knowledge of automobile systems and components
- Attention to detail and accuracy in documentation
- Good communication and interpersonal skills
- Proficiency in DMS (Dealer Management System) software
- Ability to handle warranty disputes diplomatically

**Qualifications & Experience**:

- Diploma/Degree in Automobile or Mechanical Engineering
- 1-3 years of experience in a service or warranty department (preferred)
- Familiarity with OEM warranty policies (e.g., Maruti Suzuki, Hyundai, etc.)

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹28,000.00 per month

Schedule:

- Day shift

Work Location: In person

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