Markets Post Trade Application Support

Job Title: Markets Post Trade Application Support
Location: Pune

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly

Hybrid Working

BUK & BX - All locations

Introduction:

- Technical support and Maintenance of the Business Service and Applications
- Hands-on and should be able to work independently and if required guide team mates
- Own maintain and track incidents through their entire lifecycle, Strong Analytical Skills
- Manage the success handover of change into the support environment.

What will you be doing?
- Takes responsibility for technical solution to incidents, and problem, reacting quickly to limit downtime and resolve the issue.
- Ownership and prioritization of individual Incidents and ensuring the delivery of solutions in line with the Service Level agreements and Operational Level Agreements to deadlines and quality standards, providing regular update to key stakeholders and all levels
- Support the handover of new or enhanced software into business-as-usual (BAU) operation, absorbing and assimilating the information and providing resources information and education relating to the system technology and function.
- Provide support, expertise and specialized system knowledge to allow resolution of key incidents outside of business hours
- Identify proactive remedial strategies to prevent future software problems and to improve the quality of delivered software.
- Regular service reviews of vendor and vendor management
- Resiliency and stakeholder management

What we’re looking for:
Application Support Specialist / Technical Competencies
- Should have advanced understanding on Windows, SQL queries, Unix commands, Autosys and MQ messaging.
- Should have good understanding on ITIL
- Should have experience on alerting and monitoring tool like App Dynamics, Netcool, Kabana, ITRS or any other similar tools
- Should be flexible to work in shifts

Skills that will help you in the role:

- Evidence of strong experience of IT software support
- Evidence of strong experience working within an ITIL Environment (preferred)
- Flexible approach and ability to work under pressure.
- Sound time management and organisational skills.
- Good written and oral communications skills.
- Strong interpersonal and excellent communication skills.
- Sound knowledge of financial markets.
- Hands on experience of Shell/Perl/Python scripting
- Knowledge of Database performance tuning
- Knowledge on Cloud (AWS) and aPaaS environments
- Knowledge of ITRS Geneos monitoring solutions.

Where will you be working?
Pune

Be More at Barclays
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency, and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise, and resources to make a positive difference.
Stewardship
We prize sustainability and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

Software Engineering