Customer Support Associate- Pune
2 days ago
Job description:
**Customer Support Executive (Voice & Chat Process)**
**Location**: Kharadi, Pune (Work from Office)
**Position Type**: Full-Time
**Salary Range**: ₹20,000 - ₹35,000 per month
**Important Instructions for Applicants**:
- Answering the **initial interview screening call is mandatory**.
- Fluent **English and Hindi** are **mandatory**; knowledge of any regional language is a strong advantage.
**Eligibility Criteria**:
- **Education**: Graduate (any discipline)
- **Languages**:
- Mandatory**:Fluent English & Hindi** (No MTI/RTI)
- Preferred: Kannada, Malayalam, Tamil, Telugu, Odia, Assamese, Gujarati
- **Skills Required**:
- Excellent communication skills
- Confidence and clarity in speech
- Strong problem-solving and customer service skills
**Roles & Responsibilities**:
- Handle customer queries and support requests across **voice and chat channels**:
- Provide **accurate and clear information** related to products or services
- Ensure a **positive customer experience** through professional and empathetic communication
- Document customer interactions in internal systems
- **Escalate issues** to the appropriate teams when necessary
**Selection Process**:
- **HR Interview Round**:
- **Versant Test** - Minimum **Level 5** score required
**Why Join Us?**
- Competitive salary with performance bonuses
- Fast-paced and professional work environment
- Opportunity to work with a growing customer service team
- Language diversity welcomed and rewarded
Pay: ₹20,000.00 - ₹35,000.00 per month
**Benefits**:
- Provident Fund
Ability to commute/relocate:
- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Language**:
- English (required)
- Hindi (required)
**Location**:
- Pune, Maharashtra (required)
Work Location: In person
**Speak with the employer**
+91 9176682000
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