Customer Care Representative
21 hours ago
We are seeking a dedicated and customer-oriented individual to join our team as a Customer Care Representative. The primary responsibility of this role is to provide prompt and effective resolution to customer queries, ensuring their satisfaction and fostering positive relationships with our brand.
**Responsibilities**:
- Attend to customer calls and messages received through various communication channels promptly and professionally.
- Engage with customers on social media platforms, including monitoring and responding to comments and messages in a timely manner.
- Provide accurate and comprehensive information to customers regarding product features, services, policies, and promotions.
- Resolve customer complaints, issues, and inquiries by investigating the root cause and offering appropriate solutions or escalating to the relevant department if needed.
Qualifications and Skills:
- Minimum of 1 year of experience in a similar customer care role, preferably in a fast-paced environment.
- Excellent verbal and written communication skills, with a strong command of the English language.
**Salary**: ₹11,538.42 - ₹29,353.91 per month
Ability to commute/relocate:
- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 8847215039
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