Customer Care Representative

4 days ago

Mohali, India Tech Panda Full time

**Profile: "Customer Care Representative’’** 1. Represent the customer in all aspects of the business. 2. Present the perspective of customer in internal meetings involving business and product decisions. 3. Ensure a great customer experience. **Process: Etisalat** **Roles and Responsibilities**: **Country origin: UAE** **Shift: Day shift** **Experience: Minimum 1 year of experience** **Fix pay up to 32k** **Roles and Responsibilities**: - Speaking to customers to understand their goals and requirements and providing inputs tothe business and product teams - Solve issues, questions, and concerns - Ensure all the commitments to the customers are met by coordinating with various internaldepartments - Maintain accurate data of all aspects relating to the customers - Excellent written & verbal communication skills - Empathy to understand customer needs and pains - Adaptable in a fast-paced, start-up environment **Experience**:1 years of minimum Experience in customer query handling (only voice process) **Role**:Customer Success Associate **Functional Area**:International BPO Voice Process **Type**:Full Time, Permanent **Education**:Any Graduate or above **Key Skills**:Executive query, SMS, Customer experience **Location: Mohali phase 8-B** **Salary**: ₹18,000.00 - ₹35,000.00 per month Schedule: - Day shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Mohali, Punjab: Reliably commute or planning to relocate before starting work (required) **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - total work: 1 year (preferred) - Customer service: 1 year (preferred) **Language**: - English (preferred) **Speak with the employer** +91 9711182526

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