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Customer Service Executive
2 weeks ago
**Job Title**: Customer Service Executive - Freight Forwarding (Exports & Imports)
**Location**: Vashi
**Salary**: As per industry standards
**Experience**: Must be from **CHA / Freight Forwarding background** with **Export & Import experience**
**Company Overview**
We are a leading **end-to-end logistics and supply chain solutions provider** with decades of expertise in **transportation, warehousing, freight forwarding, and integrated logistics services**. With a strong PAN-India presence and global reach, we serve diverse industries including **automotive, pharmaceuticals, retail, manufacturing, and more**. Our commitment to technology-driven operations, customer-centric service, and on-time delivery has made us one of the most reliable names in the logistics industry.
**Role Overview**
We are looking for a **Customer Service Executive** with experience in **CHA / Freight Forwarding operations** to manage customer interactions, track shipments, and ensure smooth coordination for both imports and exports.
**Key Responsibilities**
- Handle inbound customer inquiries regarding **shipment status, delivery updates, and documentation requirements**.
- Collaborate with sales, operations, and finance teams to address and resolve customer needs.
- Manage and resolve customer complaints with professionalism and empathy.
- Generate and distribute daily shipment status reports (pick-up, transit, delivery timelines).
- Monitor shipments in real-time using tracking systems/GPS and proactively communicate delays.
- Track export shipments in transit and resolve issues to minimize disruptions.
- Conduct review meetings with customers to discuss performance, trends, and improvements.
**Requirements**:
- Prior experience in **CHA / Freight Forwarding industry (Export & Import operations)** is mandatory.
- Strong communication and customer handling skills.
- Proficiency in CRM systems, MS Office, and shipment tracking tools.
- Ability to manage escalations and resolve issues effectively.
- Detail-oriented with a proactive problem-solving approach.
Call/WhatsApp**:+91 77188 88269 (Ankit Arun Shetty)**
Pay: ₹25,000.00 - ₹35,000.00 per month
Application Question(s):
- What is your current Salary in Hand ?
- What is your Expected Salary in Hand ?
- What is your Current Location ?
- How soon you can join ?
- How many years of experience do have in Import & Export, Freight Forwarding, CHA background ?
Work Location: In person
