Guest Relation Executive

7 days ago

Delhi, India Srishti Software Full time

**Job brief**

We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied.

In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers.

Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.

**Responsibilities**
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relations Managerwhen needed
- Record information in the logbook daily
- Ensure compliance with health and quality standards

**Requirements and skills**
- Proven experience as a Guest Relations Officer
- Familiarity with hospitality industry standards
- Proficiency in English; knowledge of additional languages is a plus
- Computer literacy
- A customer-oriented and professional attitude
- An outgoing personality
- Outstanding communication abilities
- Excellent organizational and time-management skills
- Diploma or BSc/BA in Hospitality Management is preferred

**Salary**: ₹18,000.00 - ₹25,000.00 per month

Ability to commute/relocate:

- Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (required)

**Speak with the employer**
+91 8884031944

  • Guest Relation Executive

    2 weeks ago

    Dwarka, Delhi, Delhi, India PVR INOX Limited Full time

    Join PVR INOX as a Guest Relation Executive (GRE) **Location**: Delhi **Experience**: 1-2 years in Hospitality/Retail/Service **Qualification**: Graduate in Hotel Management (preferred) **Responsibilities**: 1. Welcome and assist guests to ensure a memorable cinema experience. 2. Handle guest queries with warmth, efficiency, and professionalism. 3....

  • Guest Relations Executive

    6 days ago

    New Delhi, India goSTOPS Full time

    Job Title:Guest Relations Executive / Senior Guest Relations Executive Location : Kasol / Himachal PradeshWe are looking for a Guest Relations Executive / Senior Guest Relations Executive to join our team at goSTOPS, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional guest...

  • Guest Relations Executive

    2 weeks ago

    New Delhi, India Neoteric Properties Full time

    Job Title: Guest Relations Executive Department: Sales & Client Experience Reports to: Relationship ManagerPosition Summary We are looking for a smart and polite Guest Relations Executive (GRE) to welcome and assist clients at our real estate project site. You will ensure a pleasant experience for every visitor and support the Relationship Manager in client...

  • Guest Relation Executive

    2 hours ago

    Delhi, Delhi, India Hyatt Regency Delhi Full time

    Summary **Qualifications**: You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest, and owner expectations. The Guest Relation Executive responsible to assist the FO Manager in ensuring the efficient and economic operation of the FO...

  • Guest Relations Executive

    2 weeks ago

    New Delhi, India Vianaar Homes Full time

    The Guest Relations Executive role is crucial in maintaining our service standards and ensuring guest satisfaction. The key responsibilities for this position include:Managing Guest Interactions: Addressing guest concerns effectively, both pre-booking and post-booking.Inventory Management of Properties: Overseeing the inventory of all property-related items,...

  • Guest Relations Executive

    2 weeks ago

    New Delhi, India Vianaar Homes Full time

    The Guest Relations Executive role is crucial in maintaining our service standards and ensuring guest satisfaction. The key responsibilities for this position include:Managing Guest Interactions: Addressing guest concerns effectively, both pre-booking and post-booking.Inventory Management of Properties: Overseeing the inventory of all property-related items,...

  • Guest Relations Executive

    1 week ago

    New Delhi, India goSTOPS Full time

    Job Title: Guest Relations Executive / Senior Guest Relations ExecutiveLocation: Nainital / Mukteshwar / MussoorieWe are looking for a Guest Relations Executive / Senior Guest Relations Executive to join our team at goSTOPS, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional guest...

  • Guest Relations Executive

    2 weeks ago

    new delhi, India Vianaar Homes Full time

    The Guest Relations Executive role is crucial in maintaining our service standards and ensuring guest satisfaction. The key responsibilities for this position include: Managing Guest Interactions: Addressing guest concerns effectively, both pre-booking and post-booking. Inventory Management of Properties: Overseeing the inventory of all property-related...

  • Guest Relations Executive

    2 weeks ago

    New Delhi, India Vianaar Homes Full time

    The Guest Relations Executive role is crucial in maintaining our service standards and ensuring guest satisfaction. The key responsibilities for this position include: Managing Guest Interactions: Addressing guest concerns effectively, both pre-booking and post-booking. Inventory Management of Properties: Overseeing the inventory of all property-related...

  • Guest Relations Executive

    2 weeks ago

    New Delhi, India Vianaar Homes Full time

    The Guest Relations Executive role is crucial in maintaining our service standards and ensuring guest satisfaction. The key responsibilities for this position include: Managing Guest Interactions:Addressing guest concerns effectively, both pre-booking and post-booking. Inventory Management of Properties:Overseeing the inventory of all property-related items,...