Live Chat Customer Support

3 days ago

Delhi Delhi, India IO Digital LLP Full time

We are seeking a dedicated and customer-focused **Live Chat Customer Support Specialist** to join our team. In this role, you will be the first point of contact for our customers, providing real-time support through live chat. Your goal will be to ensure an exceptional customer experience by promptly addressing inquiries, resolving issues, and offering tailored solutions to enhance customer satisfaction.

**Key Responsibilities**
- Respond to customer inquiries via live chat in a timely and professional manner.
- Identify and resolve customer issues, escalating complex queries to the appropriate team when necessary.
- Provide accurate product or service information to customers.
- Assist customers with order tracking, account management, refunds, and other service-related tasks.
- Document customer interactions and maintain detailed records for future reference.
- Collaborate with other departments to resolve customer concerns efficiently.
- Maintain a deep understanding of the company’s products, services, and policies.
- Proactively suggest solutions or upsell products based on customer needs.
- Meet or exceed performance metrics, including response time and customer satisfaction scores.

**Qualifications and Skills**
- Proven experience in customer service or a similar role (preferably in live chat support).
- Excellent written communication skills with attention to detail and clarity.
- Ability to multitask and manage multiple conversations simultaneously.
- Strong problem-solving skills and a proactive approach to customer support.
- Familiarity with live chat tools, CRM systems, and ticketing software is a plus.
- Ability to work in a fast-paced environment while maintaining professionalism.
- Flexibility to work in shifts, including weekends and holidays if required.
- A customer-first attitude with a passion for delivering outstanding service.

**What We Offer**
- Competitive salary with performance-based incentives.
- Opportunities for professional growth and skill development.
- A positive and collaborative work environment.
- Comprehensive training to ensure you excel in your role.
- Benefits package (health insurance, paid time off, etc.) depending on location.

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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