Chat Support Executive

4 days ago

Jasola Delhi Delhi, India StarMaxx HR Services Full time

Responsibilities
- Respond promptly to customer inquiries through live chat.
- Identify and resolve customer issues efficiently and professionally.
- Provide accurate information about products and services.
- Document customer interactions and maintain customer records.
- Escalate unresolved issues to appropriate teams when necessary.
- Maintain a positive and professional demeanor with customers.
- Manage multiple chat conversations simultaneously.
- Follow up with customers to ensure their issues are resolved.

**Qualifications**:

- High school diploma or equivalent; college degree preferred.
- Previous customer service experience is a plus.
- Strong written communication skills.
- Ability to type quickly and accurately.
- Proficient in using computers and chat software.
- Ability to multi-task and manage time effectively.
- Strong problem-solving skills.

**Skills**:

- Live Chat Support
- Customer Service
- Communication
- Problem-Solving
- Time Management
- Typing Skills
- CRM Software
- Conflict Resolution

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹22,000.00 per month

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person

**Speak with the employer**
+91 8905337720

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