Telesales Executive

**Key Responsibilities**
- **Lead Generation and Prospecting**:

- Identify and contact potential clients (businesses or individuals) to pitch IT products/services such as software solutions, cloud services, IT consulting, cybersecurity, or managed IT services.
- Research and build a database of prospective clients using CRM tools, online directories, or referrals.
- Qualify leads by assessing their needs, budget, and decision-making authority.
- **Cold Calling and Outbound Sales**:

- Make outbound calls to prospective clients to introduce the company’s IT offerings.
- Deliver tailored pitches to explain how the company’s solutions (e.g., software, SaaS, IT infrastructure) meet client needs.
- Handle objections, answer queries, and build trust to convert prospects into leads or clients.
- **Client Relationship Management**:

- Maintain regular contact with existing clients to upsell or cross-sell additional IT products/services.
- Ensure client satisfaction by addressing concerns or escalating issues to the appropriate team.
- **Product/Service Knowledge**:

- Develop a deep understanding of the company’s IT offerings, including software features, technical specifications, pricing, and competitive advantages.
- Stay updated on industry trends, emerging technologies, and competitor offerings to articulate value propositions effectively.
- **Sales Target Achievement**:

- Meet or exceed daily, weekly, or monthly sales quotas set by the company.
- Track and report call outcomes, lead conversions, and sales progress using CRM software (e.g., Salesforce, HubSpot).
- **Data Management and Reporting**:

- Record all interactions, client details, and feedback in the CRM system.
- Generate reports on call activities, lead status, and sales performance for management review.
- **Collaboration with Teams**:

- Work closely with the sales, marketing, and technical teams to align on campaigns, product updates, and client requirements.
- Provide feedback from prospects to help refine marketing strategies or product offerings.
- **Customer Support and Issue Resolution**:

- Address basic customer queries about IT products/services or direct them to technical support teams for complex issues.
- Ensure a positive customer experience to enhance brand reputation.

**Skills and Qualifications**
- **Communication Skills**: Excellent verbal and written communication to engage clients effectively and explain technical concepts in simple terms.
- **Sales Acumen**: Strong persuasion and negotiation skills to close deals and handle objections.
- **Technical Knowledge**: Basic understanding of IT products/services (e.g., software, cloud computing, cybersecurity) to communicate their benefits.
- **CRM Proficiency**: Familiarity with tools like Salesforce, Zoho CRM, or HubSpot for managing leads and tracking sales.
- **Interpersonal Skills**: Ability to build rapport and maintain long-term client relationships.
- **Time Management**: Ability to prioritize tasks and manage high call volumes efficiently.
- **Education**: Typically requires a high school diploma or bachelor’s degree (preferably in IT, marketing, or business); relevant experience may substitute for formal education.
- **Experience**: Prior experience in telemarketing, sales, or customer service is preferred, especially in the IT sector.

**Tools and Technologies**
- Spreadsheets and reporting tools (e.g., Excel, Google Sheets)
- LinkedIn or other platforms for lead generation

**Work Environment**
- **Office-Based**: Telemarketing executives may work from an office.
- **High-Pressure Role**: The role often involves meeting strict sales targets and handling rejection from prospects.
- **Team-Oriented**: Collaboration with sales and marketing teams is common to align strategies and campaigns.

**Challenges**
- Handling frequent rejections from prospects.
- Meeting aggressive sales targets and KPIs.
- Staying motivated in a repetitive, high-pressure role.
- Keeping up with rapidly evolving IT products and industry trends.

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Experience**:

- Telemarketing: 2 years (required)
- Telecalling: 2 years (required)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

Application Deadline: 18/07/2025
Expected Start Date: 20/07/2025