Operations Executive

4 days ago

Jamshedpur, India Liasotech Private Limited Full time

A service operations executive is responsible for overseeing and optimizing all aspects of a company's service delivery, ensuring smooth operations, high customer satisfaction, and efficient use of resources by managing processes, teams, and performance metrics within the service function, aligning them with overall business goals. Key responsibilities of a service operations executive include:

- **Developing and implementing service delivery strategies**:Designing and executing plans to improve service quality, customer experience, and operational efficiency across all service channels.
- **Monitoring performance metrics**:Tracking key indicators like customer satisfaction, service response times, and cost per service to identify areas for improvement.
- **Process improvement**:Analyzing existing service processes and identifying opportunities for streamlining, automation, and cost reduction.
- **Team leadership and development**:Managing and motivating service teams, ensuring they have the necessary skills and knowledge to deliver excellent customer service.
- **Customer relationship management**:Building strong customer relationships by addressing concerns, resolving issues promptly, and proactively identifying areas for service enhancement.
- **Capacity planning**:Forecasting service demand and allocating resources effectively to meet customer needs.
- **Compliance management**:Ensuring adherence to all relevant service standards, regulations, and quality guidelines.
- **Technology implementation**:Evaluating and integrating new technologies to improve service delivery and operational efficiency.
- **Cost control**:Monitoring and managing service costs to optimize profitability.

Skills needed for a service operations executive:

- **Analytical skills**: Ability to analyze data and identify patterns to inform decision-making.
- **Leadership skills**: Inspiring and motivating teams to achieve service excellence.
- **Communication skills**: Effectively communicating with customers, stakeholders, and team members.
- **Problem-solving skills**: Identifying and resolving service issues efficiently.
- **Customer focus**: Understanding customer needs and prioritizing their satisfaction.
- **Process improvement expertise**: Knowledge of lean methodologies and continuous improvement techniques.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Leave encashment

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Education**:

- Diploma (required)

**Experience**:

- Operations management: 2 years (required)

Work Location: In person

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