
System Administrator
4 days ago
Responsibilities:
Troubleshoot complex customer network issues (LAN & WAN) and provide corrective actions to restore the customer services
- Troubleshoot and resolve complex WAN issues in coordination with carriers & suppliers
- Act as technical escalation point of contact for Level 1 engineers and all other internal and external issues in regards to Brennan Voice and Data services
- Responsible for improving performance for the customer network, devices and services
- Responsible for cross functional coordination to resolve internal and customer related issues
- Maintaining internal and customer communication during the ticket resolution
- Escalating issues to next level as per define procedures
- Responsible for documentation of customer network and updating internal knowledge database
- Execute project tasks, including but not limited to gathering customer technical requirement, configuring router, switches, firewalls and other associated network devices if any.
- Creation of MOP/SOP and responsible for change management
- Assist is creation of Root Cause analysis (RCA)
- Adherence and compliance to the defined processes and tasks assigned
- Training and Mentoring Level 1 network engineers and other staff as necessary.
Experience: 1 Yr
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹20,000.00 - ₹35,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Internet reimbursement
Schedule:
- Day shift
Ability to commute/relocate:
- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
**Speak with the employer**
+91 9544164758
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