Video Kyc

7 days ago

Mumbai, India RiverForest Connections Private Limited Full time

**Video KYC opening in the Large Private Bank.**

**Job Purpose**
- To Carry out Video Customer Identification - Responsible for carrying out Customer identification process through Video calls, adhering to Know Your Customer ( KYC ) and Anti-Money Laundering standards as per regulatory guidelines

**Job Responsibilities(JR)**
- **Video Customer Identification**
- Carry out Customer identification process through Video calls
- Performing due diligence checks & reviewing KYC documentation through Video calls
- Need to be consistent, thorough, accurate and credible while performing duties
- Need to be time bound & ensure the requests are closed with in stipulated timelines
- **Interaction Quality**
**- **Complete and accurate capture of call interactions - Need to ensure defect rates are kept under acceptable levels
- ** Customer Service**
- Must exhibit highest standards of customer service
- To ensure customers are comfortable through our the verification process
- Abide by Banks grooming standards
- **Business Value additions**
- Promoting Digital Banking services & relevant cross sell of products for a superior customer service experience through meaningful conversations
- Profiling of customers in order to aid right cross-servicing of Bank products
- **Audit and Service Quality**
- Ensure all laid down system and process are followed as stipulated by Audit and Senior Management
- Ensure accurate and timely processing & submission of KYC requests
- Adherence to set processes of updating customer interactions

**Educational Qualifications**
- Awareness of Banking regulatory guidelines, especially Anti Money Laundering - Planning and Organizing Skills
- Interpersonal Skills - Strong verbal & Written Communication skills
- Ability to draft summary - Face to face customer handling skills - Proficiency in Microsoft Office suite

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