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Client Implementation Coordinator

2 weeks ago

Vadodara Gujarat, India AIS InfoSource Full time

**JOB TITLE: Client Implementation Coordinator**:
**EXPERIENCE REQUIRED**: 5+ Years

**NUMBER OF POSITIONS**: 1

**DEPARTMENT**: INTERNAL

**REPORTS TO**:Director
- Client Implementation

**LOCATION**:Vadodara

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
**—**
- Maintain RAID documents for each Internal/client project - better tracking of issue identification and resolution times, enhanced action item tracking.**—**
- Maintain calendars for individual opportunities/workstreams.**—**
- Opportunity tracking in Jira - coordinator can build and maintain individual action items for each project.**—**
- Enhanced tracking will enable enhanced reporting.**—**
- Individual project updates and reporting - Develop reports for review with Director prior to sharing with clients and prospects.**—**
- Follow-up on individual action items - reach out one-on-one for resolution of individual items.**—**
- If offshore, interface in-person with development and operations teams for issue resolution and creation of bot demos.**—**
- Team-level project meetings - Attend internal team meetings and provide updates for Director.**SUPERVISORY RESPONSIBILITIES**:

- This position does not have any supervisory responsibilities.**LANGUAGE REQUIREMENTS**

**Required**

**English**

**Ability Level**

**Business Fluent**

**Required**

**Hindi**

**Ability Level**

**Business Fluent**

**QUALIFICATIONS**:
**—**
- Proficiency in maintaining RAID documents for both internal and client projects to ensure better tracking of issue identification and resolution times, along with enhanced action item tracking.**—**
- Experience in managing calendars for individual opportunities and workstreams to ensure effective scheduling and coordination.**—**
- Familiarity with opportunity tracking tools such as Jira to build and maintain individual action items for each project, facilitating enhanced tracking and reporting.**—**
- Ability to develop reports for review with the Director before sharing with clients and prospects, ensuring accurate and timely project updates.**—**
- Strong follow-up skills to address individual action items, including reaching out one-on-one for resolution when necessary.**—**
- Experience interfacing in-person with development and operations teams for issue resolution and the creation of bot demos, especially in offshore settings.**—**
- Willingness to attend team-level project meetings and provide updates to the Director as required for effective project management and coordination.**EDUCATION**:

- Any Bachelor’s / master’s degree**LANGUAGE SKILLS**:**MATHEMATICAL SKILLS**:

- Ability to choose the right mathematical methods or formulas to solve a problem. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals quickly and correctly.**REASONING ABILITY**:

- Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.**CERTIFICATES, LICENSES, REGISTRATION**:**PHYSICAL DEMANDS**:

- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.- **WORK ENVIRONMENT**:

- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.- While performing the duties of this job, the noise level in the work environment is usually quiet to moderate.**DISCLAIMER**:

- The information in this job description is designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position and may be changed at the company’s discretion to conform to business needs.**ABOUT THE COMPANY**:

- AIS is a Texas-based fintech firm committed to lowering operating costs, improving quality and reducing cycle time with back-office automation, highly skilled talent and standardized reporting and analytics solutions. AIS manages the day-to-day work so our clients can focus on growing their business. We review client processes, eliminate non-value adds, and enhance productivity. We build financial and legal technology to automate and optimize workforce performance. We recruit, train, and manage specialized human resources to meet staff augmentation needs. We equip decision makers with deep data sets and forward-thinking analytics so they can make smarter busines