Front Desk Receptionist

7 days ago

Gurugram Haryana, India Crown Veterinary Services Pvt Ltd Full time

Role and Responsibilities:
Welcome and assist handlers and pet owners, ensuring they feel comfortable and well-guided.

Ensure clients are attended to promptly, minimizing waiting time to under 10 minutes.

Schedule and manage appointments, optimizing time slots based on the type of visit.

Confirm follow-up appointments for ongoing consultations with the appropriate veterinarian.

Place reminder calls to clients one day prior to their scheduled appointment.

Answer phone calls courteously, encourage appointment scheduling, and address inquiries.

Maintain and follow up on a missed call log to secure future appointments.

Relay messages accurately to the relevant veterinary staff.

Assist with registration, paperwork, and verifying appointments upon patient arrival.

Process payments, issue receipts, and ensure accurate record-keeping during check-out.

Maintain a clean, organized, and welcoming waiting area.

Monitor and communicate wait times to clients to ensure a positive experience.

Maintain call histories and ensure all patient and appointment details are documented.

Handle medical records according to clinic policies and privacy regulations.

Manage cash transactions, reconcile payments daily, and prepare financial reports.

Provide basic information about the clinic's services and general pet care resources.

Perform general office tasks such as photocopying, filing, and maintaining inventory.

Understand and execute emergency protocols, including contacting relevant services when required.

This role requires strong organizational, communication, and interpersonal skills, with a focus on ensuring a positive experience for clients and their pets.

Placing of confirmation calls to the clients one day prior to the appointment date.

Depositing of cash in Bank as and when required to do

You need to to handle Pharmacist role too on days there are no Pharmacist for which training will be provided

Minimum 3-10 years’ experience

Job Location: Sushant Lok, Gurgaon

Shift: 9am-6pm &12pm-9pm

Any one day off between Monday -Friday, Weekends would be working

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

**Benefits**:

- Provident Fund

**Experience**:

- total work: 5 years (required)

Work Location: In person

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