Front Desk Receptionist

13 hours ago

Gurugram Haryana, India Slay Pilates Full time

**Front Desk Receptionist - Slay Pilates (Gurgaon)**

**Location**: Gurgaon
**Position**: Full-time Front Desk Receptionist
**Reports to**: Studio Manager / Brand Manager

About Slay Pilates

Slay Pilates is a premium Pilates studio chain founded by **Shubham Goswami & Sheena Rathi**, with branches across Delhi. We focus on delivering **world-class Pilates training** with a strong emphasis on client experience, consistency, and community.

At Slay, the **front desk** is the heartbeat of the studio — ensuring smooth operations and making every client feel valued.

**Role Overview**

**Key Responsibilities**
- **Client Interaction & Service**:

- Greet clients warmly and maintain a welcoming environment.
- Handle client queries about schedules, packages, and ongoing offers.
- Ensure clients have a smooth check-in and check-out process.
- **Scheduling & Coordination**:

- Manage class bookings and update attendance.
- Coordinate with trainers for session timings and client-specific needs.
- Handle cancellations, reschedules, and waiting lists.
- **Renewals & Follow-ups**:

- Track membership expiries and proactively follow up with clients for renewals.
- Call or WhatsApp clients about upcoming expiries, offers, or pending sessions.
- Maintain renewal notes accurately in the client tracking system.
- **Data & Payments Management**:

- Update client details and membership status in Google Sheets/CRM daily.
- Handle payments, maintain receipts, and track balances.
- Ensure data accuracy for monthly reports.
- **Studio Operations Support**:

- Maintain cleanliness and organization of the front desk area.
- Support with studio administration (stationery, water, equipment checks).
- Act as a bridge between clients, trainers, and management.

**Requirements**:

- Prior experience in **front desk / reception / client servicing** preferred.
- Strong communication skills (English & Hindi).
- Basic knowledge of **Google Sheets / Excel** (mandatory).
- Friendly, approachable personality with a focus on client satisfaction.
- Ability to handle multi-tasking in a busy studio environment.
- Comfortable with **phone calls & WhatsApp follow-ups**.

**What We Offer**
- A dynamic, premium studio environment.
- Opportunity to work closely with a passionate fitness community.
- Training in client servicing & studio management.
- Growth opportunities within the Slay Pilates chain.

**If you’re someone who enjoys client interaction, thrives in an energetic environment, and is detail-oriented, we’d love to have you as the welcoming face of Slay Pilates.**

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid sick time

**Education**:

- Higher Secondary(12th Pass) (required)

**Language**:

- English (required)

**Location**:

- Gurgaon, Haryana (preferred)

Work Location: In person

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