Front Desk Receptionist
24 hours ago
**Front Desk Receptionist - Slay Pilates (Gurgaon)**
**Location**: Gurgaon
**Position**: Full-time Front Desk Receptionist
**Reports to**: Studio Manager / Brand Manager
About Slay Pilates
Slay Pilates is a premium Pilates studio chain founded by **Shubham Goswami & Sheena Rathi**, with branches across Delhi. We focus on delivering **world-class Pilates training** with a strong emphasis on client experience, consistency, and community.
At Slay, the **front desk** is the heartbeat of the studio — ensuring smooth operations and making every client feel valued.
**Role Overview**
**Key Responsibilities**
- **Client Interaction & Service**:
- Greet clients warmly and maintain a welcoming environment.
- Handle client queries about schedules, packages, and ongoing offers.
- Ensure clients have a smooth check-in and check-out process.
- **Scheduling & Coordination**:
- Manage class bookings and update attendance.
- Coordinate with trainers for session timings and client-specific needs.
- Handle cancellations, reschedules, and waiting lists.
- **Renewals & Follow-ups**:
- Track membership expiries and proactively follow up with clients for renewals.
- Call or WhatsApp clients about upcoming expiries, offers, or pending sessions.
- Maintain renewal notes accurately in the client tracking system.
- **Data & Payments Management**:
- Update client details and membership status in Google Sheets/CRM daily.
- Handle payments, maintain receipts, and track balances.
- Ensure data accuracy for monthly reports.
- **Studio Operations Support**:
- Maintain cleanliness and organization of the front desk area.
- Support with studio administration (stationery, water, equipment checks).
- Act as a bridge between clients, trainers, and management.
**Requirements**:
- Prior experience in **front desk / reception / client servicing** preferred.
- Strong communication skills (English & Hindi).
- Basic knowledge of **Google Sheets / Excel** (mandatory).
- Friendly, approachable personality with a focus on client satisfaction.
- Ability to handle multi-tasking in a busy studio environment.
- Comfortable with **phone calls & WhatsApp follow-ups**.
**What We Offer**
- A dynamic, premium studio environment.
- Opportunity to work closely with a passionate fitness community.
- Training in client servicing & studio management.
- Growth opportunities within the Slay Pilates chain.
**If you’re someone who enjoys client interaction, thrives in an energetic environment, and is detail-oriented, we’d love to have you as the welcoming face of Slay Pilates.**
Pay: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Paid sick time
**Education**:
- Higher Secondary(12th Pass) (required)
**Language**:
- English (required)
**Location**:
- Gurgaon, Haryana (preferred)
Work Location: In person
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