Executive Service

2 days ago

Kochi Kerala, India TRIONET INFO SOLUTIONS Full time

**Job Title**: Executive - Service & Support (AMC Calling)
**Department**: Administration
**Location**: Trivandrum (Trionet Info Solutions)

**Job Type**: Full-time

**Job Summary**:
We are looking for a proactive and customer-focused **Executive - Service & Support** to handle Annual Maintenance Contract (AMC) calls and related service coordination activities. The role involves ensuring timely follow-ups, addressing client queries, and coordinating with the service team to deliver smooth operations and customer satisfaction.

**Key Responsibilities**:

- Make outbound and receive inbound calls related to AMC services.
- Provide timely reminders and follow-ups with customers regarding contract renewals, payments, and service schedules.
- Maintain accurate records of customer interactions, AMC contracts, and service details.
- Coordinate with internal service teams for timely execution of customer requests.
- Handle basic customer complaints and escalate complex issues to higher authorities.
- Ensure adherence to company policies and maintain a professional approach in all communications.
- Prepare daily/weekly reports of calls, customer responses, and contract status.

**Requirements**:

- Qualification: Graduate/Diploma (any discipline).
- Experience: 0-2 years (Freshers with good communication skills can apply).
- Strong verbal communication skills in English & Malayalam (Hindi will be an added advantage).
- Good interpersonal skills and ability to build customer rapport.
- Basic knowledge of MS Office (Word, Excel, Outlook).
- Ability to work under mínimal supervision and meet deadlines.

**Preferred Attributes**:

- Positive attitude, customer-first approach, and problem-solving mindset.
- Willingness to take initiative and responsibility in day-to-day operations.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹14,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Paid time off

Work Location: In person

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