Customer Care Executive

1 week ago

Gurgaon, India Aabhyasa technology private limited Full time

**Aabhyasa** is a fast-growing organization based out of Varanasi/Gurgaon. We at Aabhyasa Technologies Private Limited are mainly into IT and Training. We conduct webinars, teleconferences on topics related to various industries majorly in healthcare. We also host webinars sessions in information and technology, HR, Education, Food and Beverage, and Management for the audiences based all across the globe with a motive to enhance their professional skills.

**Job Details**:
**Designation**: Customer Care Executive

**Job Location**: Gurugram

**Qualification**: Graduate

**Salary Range**: Negotiable

**Industry Experience**: Min 6 months

**Working days**: 5 Days (Night Shift) (Sat-Sun Fixed Off)

**Shift Timing**:6:00 PM to 3:30 AM

**Work Location**:

- 9th Floor, Spaze I-tech Park, A1 Tower, Sector 49, Sohna Road, Gurgaon

**Customer Service Representative Responsibilities**:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Serves customers by selling products and meeting customer needs.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

**Benefits**:
1)Healthy Work Culture

2)Sat - Sun Fixed OFF

3)5 Days working

4)Good Opportunity for career progression

**Job Types**: Full-time, Regular / Permanent

Pay: ₹100,000.00 - ₹550,000.00 per year

**Benefits**:

- Commuter assistance
- Flexible schedule
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Fixed shift
- Monday to Friday
- Night shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- US or International (preferred)
- US voice process (preferred)
- International voice process (preferred)

License/Certification:

- International sales (preferred)

Work Location: In person

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