Customer Support

4 hours ago

Pune, India Vedita Ventures Full time

**Responsibilities**:

- Respond to inbound chat inquiries and inbound/outbound phone call and effectively consult customers or prospective customers regarding features or any other support require
- Provide Chat one-on-one, real time, text/ voice/ video based interactive conversation to customers
- Answering or making calls to customers/prospects to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry customers, as needed.
- Responsible to handle multiple chat sessions and provide appropriate level of service and issue resolution according to company guidelines while providing a superior customer experience.
- Receive and answer customer questions/ complaints and resolve queries related to claims, warranties, and product servicing
- Follow standard screens/scripts as appropriate
- Maintain and update customer account records as needed
- Appropriately escalate customer questions and issues as and when necessary according to guidelines.
- Responsible to handle back office processes
- Coordinate with immediate supervisor or other personnel as needed to resolve issues not of routine nature
- Gather information and examine forms, policies, and other records as provided by customer to make appropriate determination of resolution
- Forward suspected fraudulent and questionable Service Request to appropriate personnel
- Balance workload based on business needs between paperwork and in-bound chats/calls. Responsible for meeting deadlines and requirement
- Build and maintain effective working relationships and support teamwork in meeting company goal
- Adhere to processes and guidelines in line with the defined governance standards

**Job Requirement**:

- **Minimum one year of experience as a Customer Service** Representative in a 24x7 contact centre environment OR in a Back Office Processing Centre in Banking Industry
- **English and Hindi proficiency mandatory**
- Experience in handling difficult customer chats/conversations, while simultaneously entering data on different screens
- Bilingual a plus, preferably with knowledge of Hindi
- **A minimum of graduate.**:

- **15days day shift & 15 day night shift**:

- Prior experience in handling MF/Insurance related queries
- This position is for “Contact(Call) Centre Agent” and their role to start would be to assist customers via Calls & Chats.
- It would be 247work environment for both male & female employees.
- No Cab arrangement for Office, CSO has to travel self for generic day shifts

**Salary**: ₹29,000.00 - ₹31,000.00 per month

Schedule:

- Rotational shift

Ability to commute/relocate:

- Shivaji Nagar, Pune - 411016, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service: 2 years (required)

**Language**:

- Hindi (required)
- English (required)

**Speak with the employer**

+91 7810013040

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