Client Support Executive

7 days ago

Gurgaon, India Elite Business Solution Full time

Its is a Platform as a Service that allows consumer lending companies to significantly reduce their risk on 'New to Credit' customers. We allow the lender to give out unsecured loans, at a lower risk, by allowing borrowers to present their newly purchased or existing Smartphone as collateral. We are live in India, South-East Asia, Kenya, Tanzania & LATAM, thus far over our clients have secured over 800k loans on the platform in the last 12 months, amounting to a loan value of around USD 92 Million. We currently have operating offices in Dubai, Gurgaon, and Singapore. The primary development center is in Gurgaon, India.

**Mandatory Condition for Applying-**
**Joining Period must be more than 10 Days**
**Process**: Customer service or Tele sales
**Position Title**: Associate Sales Consultants
**Reports to**:Team Leader
**Function**:Operations
**Location**:Gurgaon, Haryana, India
- POSITION - Associate - Customer Delight
- ROLE - Individual Contributor
- DIVISION/VERTICAL - Customer Success
- LANGUAGE REQUIRED - English + Hindi/Tamil/Kannada/Spanish
- WORK LOCATION - Suncity Success Tower, Sector 65, Gurugram
- WORKDAYS - 6 days’ Work from Office (Rotational Week-offs)
- SHIFT TIMINGS - 08:00 am to 08 pm
- QUALIFICATION - Any Graduate
- SALARY PACKAGE - 3.8 - 4 LPA (including a 6% variable)
- NOTICE PERIOD - Immediate Joiners only

**RESPONSIBILITIES**
- Listening to our B2B Customer’s concerns and handling product related complaints or queries on TAT basis.
- Contribute ideas to resolve customer problems to improve productivity.
- Maintain and update customer documentation as needed.
- Handle customer complaints, provide appropriate solutions and alternatives within the

time limits; follow up to ensure resolution.
- Actively listen to the concerns with a Solution Oriented approach.
- Manage transactions over CRM. KEY REQUIREMENTS
- Must have 0 - 3 years of experience required in any Technical Support Process or

role i.e., Customer Service, preferably with an IT Consulting or training company.
- Active Listener.
- Must be proficient in any of the above-mentioned languages along with English.
- TAT oriented approach.
- Good working knowledge with Microsoft Excel or Microsoft Suite.
- Excellent communication and interpersonal skills.
- PERKS & BENEFITS
- Performance Linked Incentives
- OT Benefits
- Flexible Working Hour
- Medical Benefits
- Upskilling the feeling
- Exciting work culture

**Salary**: ₹16,359.33 - ₹23,000.00 per month

**Speak with the employer**
+91 8303931871

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