Customer Service Representative

2 weeks ago

Gurugram Haryana, India Quantstar Services LLP Full time

**Accountability & Responsibilities of Role**:

- Respond to customer inquiries and issues via live chat and messaging platforms in a timely and professional manner.
- Provide accurate information regarding products, services, billing, and policies.
- Troubleshoot problems and guide customers through step-by-step solutions when needed.
- Manage multiple chat conversations simultaneously while maintaining high-quality responses.
- Escalate unresolved or complex queries to the appropriate support level or department.
- Log all customer interactions accurately and thoroughly in the CRM or ticketing system.
- Follow chat scripts, tone guidelines, and brand voice standards to maintain consistency.
- Meet or exceed performance targets such as Chat Response Time, Resolution Time, and Customer Satisfaction (CSAT).

**Required Skills & Qualifications**:
**Must-Have**:

- 0-3 years of experience in a chat-based customer service or contact center role.
- Excellent written communication skills with strong grammar, punctuation, and tone awareness.
- Ability to multitask and manage concurrent chats effectively.
- Strong typing speed and accuracy (typically 35+ WPM).
- Familiarity with chat platforms and CRM tools.

**Nice-to-Have**:

- Experience using tools like Zendesk Chat, Intercom, LivePerson, or Fresh chat.
- Exposure to omnichannel support environments.
- Multilingual skills are an advantage.

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹45,000.00 per month

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Current CTC:

- Expected CTC:

- Notice period:
**Language**:

- English (required)

Work Location: In person

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